Traralgon, Australia
58/60 Eastern Rd
N/A
Absolutely disgusting services. Package has taken 11 days to travel 4 hours in flight time, yet we are charged the full express postage cost with no reasonable response from customer service staff nor consideration for compensation. Terrible! A 1.9 star rating????
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Great service, really helpful and friendly and assisted me to unpack and load bulky and heavy Medical equipment that was required for urgent delivery.
I ordered an item that was ment to come on Monday and it isn't arriving it just says it will arrive the next day by 6:00 and never does.
Bad service! A parcel that wasn't able to be delivered on Monday was taken back to depot and just left there! Taken us til Friday to locate it and now we've been told it can't be delivered until next week! Very upset and unhappy customer!
Went to door, I have knee injury and a ankle issues so slower getting there, driver walking to get into truck, he put parcel on dashboard, I walked up to him, asked if he was delivering parcel for me, he said “he was but now I have to pick up at depot. I said he can give me the parcel now as I’m here. He was very rude and refused, said he hasn’t got time, I said again that he can just give it to me even if I sign for it, once again he said no, I ask his name it was Gunpreet Singh, advised him I was going to make complaint. He got in the truck and left. 5 minutes later I got text saying unable to deliver parcel. So I rang and advised what had happened, they had empathy and very nice about it, said would get back to me, next call from another customer service person also very understanding and advised she would make sure it would be delivered back to me today. Then 30 minutes later another phone call saying that I had to pick up from pickup centre. Apologies for long detailed story, I went to pick up parcel which was very hard to get there and the Newsagent (pickup centre was closed). Check my phone and I had a message at 5:25pm saying pickup ready and yet it was closed. So annoying!!
Useless. Website & tracking service sending me in a loop between signing in and registering my mobile number. No information provided by any means other than package will be returned if not collected. No info as to where to collect. Went to the depot via google, no use. Sent to the news agency, without any info whatsoever of it doing so.
I wish I could add a negative 5 stars. Delivery due Monday - truck broke down. Tuesday - "Time constraints prevented delivery". Wednesday - 1 hour, 10 minutes until 6:00 PM & no sign of the package. This company is a complete & utter joke!
If I can give zero star , that's what they deserve these people were supposed to deliver a big TV on a week day and I was expecting a phone call (curtsy call) at least 1 hour prior to delivery, but never got any, instead a text message saying Unable to deliver today, requiring another day off for me...... Very frustrating....
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