Montrose, Australia
12 Duncan St
N/A
+61 61132610
4 days after an “express” package was due to be delivered, TNT do not know where it is or when it will be delivered. Staff via telephone are beyond pointless. Staff at their Hobart depot have developed poor customer service into an art form. Find any other delivery service available from carrier pigeon to walking to Melbourne to collect it yourself - it will be both more convenient and faster.
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I had to drive 8km to pick up my package even though I was home. This is a common occurrence with TNT in Tassie and I'm sick of it. Attached is a picture of the sign on my letter box which says "couriers - we are home. Come in gate and up the stairs. Thanks" The driver blatantly ignored my sign and couldn't be bothered knocking on my door. When I told the guy at TNT he just shrugged it off and said "oh that's no good".
I hope that this business is a front for money laundering or something because their attempt as a package delivery company is pathetic. They had issues finding my address as it is not listed on Google Maps (though can be easily found via other free online map services and a standard google search, and no other delivery service has had issues), however failed to notify me. My parcel remained in their warehouse for some time before I followed up. It took four phone calls and an email to head office get my package delivered over a week after my initial phone call. Head office seemed helpful and was confused why my parcel was not being delivered and continually advised me that this depot was not getting back in contact with them. They just don't seem to care about providing a reasonable service.
EVERY delivery I get sent with these guys is a complete shambles, they never contact you to give you updates, they don't knock on the the door even when you're home. Even when you drive over half an hour to get to their depot they can't/won't tell you where the item is, they won't find it for you and they simply don't care. When you make Australia Post look like the safest/quickest/best delivery option on earth there is definitely a problem.
These guys are beyond terrible, even their head office were unable to get hold of them for days. They had no idea where my package was. Totally frustrating and terrible service. Don’t waste your money and time. Can’t rate as zero, that’s what they deserve
Very bad service, after waiting 10days for local delivery, yes, it arrived 10days ago at Hobart. 5 minutes earlier told me he would come and need help with getting down the item. If we couldn’t arrive, just go to the collection site.
Every time I ship through DHL and the only time my dad chose fedex to send me something , we ended up vowing never to use them again. Extremely bad and slow service , paid price for international priority only for my parcel to be sitting at Hobart for past two days without delivery. When called to check they said they cannot deliver , everyday rescheduling the delivery . Ended up going and picking the parcel. I would recommend don’t use FedEx unless you are left with no option.
Used to be top notch years ago but now totally hopeless. I've been waiting three days now for a package to be picked up, called customer service on 2nd day and was told the driver marked it as picked up but no show again today after they re-booked it. Same thing happened last time and I live in a really easy to find area \u003c 10km from the depot.
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