Liverpool, Australia
87 Memorial Ave
N/A
+61 132849
Customer service is non-existent! The phone number has a prerecorded message directing you to the website for help (claiming they have high volume of calls, when they are not even accepting calls). Have email, got no reply. I purchased tickets, the took the money. I have not received a confirmation email, or the tickets and the order does not appear in my order history!!! Purchase the tickets 2 weeks ago, the event is next week!
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I have been waiting for a refund for a booked ticket that they made by mistake and charged my CC then cancelled in December 2020 and still no refund or anyone accepting calls to discuss!!!! Every time I call it goes for ever on hold or the recorded message points you toward their websites and the line gets cutoff!!!
take forever to get refund for a cancelled event, no responses, still cannot get my refund.
I will never use Ticketek. A weak and cop out business who cannot solve simple issues. Next step would be to approach ombudsman I guess. But you have lost a customer forever and shame on you on the way you run the business.
Been waiting for months for a cancelled event refund. They will just not respond to enquiries or cannot be reached via phone.
Very annoying to deal with... And stop blaming Covid. Other agents are contactable. Worse company to deal with as fair RP goes.
Your robot phone system is THE WORST I have ever experience. If you don't understand what I am saying after 20 times put me through to a real person who understands. don't keep asking the same question. seriously so frustrating. while your actual call centre staff are lovely, your robot phone system already puts everyone in a pissed off mood.
Paid for delivery and tickets weren't delivered. Then I had to jump through hoops and wait on the phone to get replacement tickets. I can't believe they charge for this crappy service, there needs to be more competition in this industry.
Deli
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