Thomastown, Australia
4 Strong Ave
N/A
+61 394621522
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
This place was absolutely amazing and helpful. The customer service was outstanding! Highly recommend to anyone.Thank you so much for today!
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Great service from these guys. Purchased a new BBQ and some extras, and the guys here at Thomastown went above and beyond to help out.
Great family run business, and good range of products. Very knowledgeable and well priced for the high quality BBQs. They don't rush you and explain everything you need to know. Well done and merry Christmas guys!
The best bbq I have ever owned, works great with a pizza stone to make wood fired pizzas. Only down side is the charcoal tray is made of thin steel and became bent out of shape from the heat a few uses but it does not affect the cooking in anyway. I would suggest making the charcoal tray out of a thicker gauge steel.
I came in last Sunday with full intentions on buying a Weber Smokey Mountain. These were displayed on a shelf that was about 1.5m high so I couldn't have a good play around with them to work out which one I wanted. I asked a sales rep if we could bring them down so I can have a look and compare the two. I assisted her bringing down the smaller of the two I was interested in. After having a look, I then asked if we could bring down the larger 57cm version as i wanted to compare the two and make a decision on which one I was going to buy. Afterall, this one was worth nearly 1000 so not something I was going to buy site unseen. She was hesitant so I re-assured her that I was going to buy one, I just need to decide which one so she knew I was not there to waste her time. She said she will go and get help and came back saying they were too busy and they can't do it. There were about 4 customers in the store and I was one of them (so I thought). I reminded her that I was definitely going to buy one but still she said she couldn't so it. I was waiting about 5 minutes to get service, not sure why me being served and keeping someone else waiting for 5 minutes was out of the question, not to mention the time it took me to drive to and from the store only to be rejected. What a joke.... Very Poor, to say the least... I have never received such poor customer service in my life. I ended up going to BBQ's Plus in Port Melbourne who provided great service and were more than happy to accept my business. Here is a copy of the receipt so you know that I was a serious buyer.
Fantastic service and friendly staff with a well set-up store. will definitely be back again
Would recommend this place 100 percent...The show room is imaculate with plenty of stock on show...There is plenty of spare parts available , and the sales team are knowledgeable and very nice to deal with.
Scored some great specials here thanks to a post on the "Bunnings 85 Jumbuck Mini Spit Society" Very impressed with the speed in which it was sent. Great service.
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