Wetherill Park, Australia
10-12 Ross Pl
N/A
+61296043911
Worst customer experience in 2020. Order was placed at the start of September with a lead time of 8-10 weeks given. It is now mid December and still waiting for complete delivery. Have been told multiple times the equipment is being "tested next week" or "really close to being finished" only to then not hear anything for multiple weeks. Very sad and frustrating! P.S we are talking about a 24k order of conditioning equipment.
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Thermoline have provided us with excellent products for many years. Their service, product, lead times and after sales service are excellent. They stand by their products and never fail to follow up promptly and professionally. I would recommend them to any company seeking high quality product and excellent after sales service.
Ordering through Thermoline was very easy, the current supplier of our machinery is in the USA which are difficult to get into contact and get anything sorted. Having an intermediary really sped up the process and made everything easy to organise and get sorted quickly and efficiently. Would recommend and use them again.
Very responsive service, easy to communicate via email/phone. I had ordered parts and equipments from Thermoline many times, - highly recommended.
Ordering was easy, the staff is very professional, and when post service was needed - no problems with that too! Excellent service!
Very responsive with minimal delays in receiving product, thanks Stephen!
Excellent range
Great products
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