South Fremantle, Australia
406 South Terrace
N/A
+61862448090
Anything but smooth My mum used these guys when downsizing last year and it was a disaster. The guys themselves were lovely but seemed to lack and training (is this a thing) or at least coming sense of your job is moving furniture. She had a lot of stuff and warned them about this but despite this the truck was too small and the job was not completed in the assigned day. Then the following day they didn’t even show up to help move the remainder as agreed. Everything we identified as fragile was broken. Fragile decorative mirrors were transported upright in their most fragile points, obviously snapping. Antique chairs were scratched. A heavy slate table was carried by its legs, consequently breaking off its base and crashing to the ground. Not only was the table broken in to pieces, but it smashed through the wooden deck. Any attempt to discuss with the company was met with them saying that they were told the table didn’t come apart. Yes, the table was designed to not come apart; the slate top was secured to the metal legs. But when carried by said legs within supporting the weight of the large slate top, of course it broke and came apart. Emails and calls were just not responded to. It was so poorly handled. If you have not much stuff, no time pressure and nothing valuable, then maybe I’d recommend? Otherwise use someone else. We have moved plenty of times with cheaper movers and the same furniture and never had so many issues.
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Guy and the crew did great, very smooth movers!
We had used these guys previously (2015) and they were fantastic. I don't know whether the business has changed hands but the were appalling this time. It took them. 12 hours to move half a garage worth of furniture and boxes (prepacked) when before they had moved a full house of furniture in less than eight hours. The communication was terrible - no invoice, no updates, just charged our credit card without checking with us first. I will never use them again.
Informed company moving 3x1 into 4x2. Company decision made to send small truck and book only half a day. On the day job was 50% done, told me they will return next day. Ring next day, no one at the company even knew about me, no handover, no job logged, next available one week later. Receptionist instead blamed us for booking a small truck, booking half day, not being ready for move (decision entirely made by the company). The phone number listed is also often uncontactable. All i got was a sorry, had painter lined up but couldnt come in as the house wasnt emptied. Horrific experience. If you want your house moved 50% then these are the guys you’d want, otherwise avoid at all cost.
We moved within the same suburb this week. Could not be more happy with our choice of The Smooth Movers. Fabio and Nick punctual, efficient, polite, friendly and moved some very large furniture items very skilfully. I felt the cost was also very reasonable - our move cost us less than 1000 Many thanks and happy to recommend.
Fabio and Camilo are very good, hard working, careful with our furniture - even in 39 degC day. They arrived on time at our place and have dealt with a complicated task (7 floors down and 2 floors up) amazingly. Highly appreciate and definitely will use again if we need it in the future!
My entire experience with this company was fantastic! Easy to get a quote, the removalist were on time, and were great. Very impressed and highly recommend them!
Gean was polite, friendly , helpful and always easy to get in contact with .Thankyou Removalists were on time and efficient. Highly recommended removalists
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