Hallam, Australia
7/35-41 Westpool Dr
N/A
+61393807772
Highly recommended My old garage motor door just gave way. They were very professional and helpful Gave me a more powerful motor as my door was heavy for the same agreed price and also still honoured 10yr warranty! Door closes beautifully and wife was impressed too! Much appreciated! Thank you and God bless
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Oh wow, miracle I didn’t check reviews before going with this guys. I was sick of collecting quotes & found those over the phone. Technician was send the next day and garage door was fixed with no problem by a very friendly man. I’m happy with the service over the phone and the fixing bit.
They gave me a very sketchy quote and they were very keen to get a deposit without giving me more information. I finally got them to send a quote with the fine print included and found that half the amount was required on order and the other half required when the door arrived at their warehouse. This meant that full payment was required before any work was done. I told them that I was happy to pay a 50% deposit but would only pay the other 50% when the door had been installed. They didn't want to do this. Not happy to deal with a company like this - I don't want to pay the full amount until the job is completed as this is the industry norm.
We have paid for a garage door and all the flushing in April and still have not heard anything about installation. They have not even contacted us once to set up a time. Every time we contact them they say they will get back to us but never do. worst company going round. DO NOT USE THEM!
The technician arrived at the agreed time to service the garage door. He was friendly and dis a good job with the door. He fitted a weight to make sure the door closed more smoothly and the door is now working great. The company have been very attentive with follow up service since the garage door was fitted over a year ago.
Recently had our garage door serviced and cannot thank the team at The Garage Door Shop enough. Very friendly staff and excellent service (we cannot believe how smooth our door is now running). Thank you
If I could give less than one star I would. STAY AWAY from this company unless you want months of stress, frustration, time wasting, unanswered calls and still no garage door after months of follow up. Paid the deposit in Feb 2019, to this day I still don't have a garage door. Was finally promised installation on the 3rd May after weeks of phone calls, no one showed up. Upon follow up was told they didn't have possession of my door and they couldn't install. Didn't stop them from taking my money when we booked the installation date. Tedious daily phone calls to the answering machine and ineffective staff resulting in me requesting a charge back on my credit card. Was assured of a refund by staff at The Garage Door Shop and given book keepers details, when finally got hold of the book keeper, was told she had no idea what I was talking about. Only reason I have received my money back was because of the charge back processed by my bank. Too bad I can't get back the time and stress wasted on this company too. Now to organise new quotes for a door I should have been enjoying 2 months ago.....
DO NOT be fooled by this company. I am still waiting on my garage door after 5 months . Heard every excuse . Changing supplier of doors, forgot a part, needed to change colour ( which meant a quicker install - 10 days ) that was 2 months ago , 50% dep on booking , extremely rude office admin Dan who promises everything and just can't deliver, not even a phone call. Was able to get the managers Matt number, who also promises the world and has now blocked my number. I even had a phone call 2 and a half months ago asking for final payment as The garage door was in, and would be coming in a week, I refused to pay unless the door was hung and delivered, when I called back after no one showed up, the girl in office advised that my door had not arrived and she had no idea where it was. I am in remission which I have also advised this company, one thing is with remission to avoid stress, this is making me so upset. I'm not getting anywhere and I'm still waiting ? Waiting ? I will be contacting consumer affairs today.
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