Ferntree Gully, Australia
11 Warrabel Rd
N/A
+61 1800531448
I'm not normally one to write reviews; however, this time it's strongly justified. James and his team have been nothing short of exceptional. Great customer service, very professional, knowledgeable, passionate and always willing to help. Keep up the great work and thanks again!
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Some of the best customer service I've ever received, period. Response time was excellent. James was a great guy and was able to effectively and comprehensively solve my carpet problem. Would recommend him to anyone. Great value and piece of mind. Excellent service.
Amazing service for the amount of water got under the floors. Very professional and prompt with all works and check ups. James is incredibly knowledgable and more than capable.
We had a morning emergency with a flooded hallway. We called the Flood Experts and James arrived within the hour. He assessed everything, all the while being calm and professional and setting our minds at ease. He then proceeded to talk us through the situation, recording the problem for reporting and working through the situation in a scientific, systematic way. Our hallway looks untouched now thanks to his expertise. Definitely do not regret calling them. Highly recommended. James is also a delight to work with!
We called James on a Saturday morning after no after hours support from our Insurance company. It had been a very wet night/day and we found our lounge room flooded but no obvious signs of how the water got in. James reacted instantly to our call and was straight in the car even calling to say how far away he was. With his very high tech equipment he discovered we had a burst pipe in our wall. A call to a plumber he knew and the Pipe was fixed. James began the 3 day drying process taking readings every day to ensure things were going well. James sent us his report and invoice and the report was so detailed that we didn’t have to send any of our photos or explain anything to our insurance company who very quickly finalised our claim. James was a pleasure to deal with and could not have made the process any easier. Thank you so much James I wouldn’t hesitate to recommend you.
Call The Flood Experts, you won't regret it! From start (a frantic call at 6am) to finish James was calm, professional, and reassuring. He showed up quickly and was able to assess the issue and clearly explain what needed to be done and immediately take care of it. I am so grateful we found this service, James turned a potential nightmare situation into an easy fix. Absolutely recommend!
After the very daunting situation of a blocked pipe our master bedroom was in very bad shape. I called James and he could not have been quicker, more professional or thorough. I had no idea what the process would need to be and James explained and actioned it so easily and quickly. He even went the extra mile at the Ed of the process helping me to get the room ready for guests we had arriving that day. If you spring a leak, have a blocked pipe or just need some advice on what to do in this sort of situation CALL JAMES!!!
The Flood Experts were incredibly responsive to our flooding emergency. James arrived so quickly and was very calm and explained the process so simply and comprehensively. James put us at ease throughout the whole process, including the claims process through our insurance. I would definitely recommend The Flood Experts if you ever unfortunately spring a leak!
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