Waterloo, Australia
Unit 19/198-222 Young St
N/A
+61293182511
these people just tried to sell me a sweat stained, ripped up, battered karate costume for 99. This place is conning people for their money. No morals and definitely taking advantage of people during Halloween. Your better off going to an op shop and sending your money to a good cause or go to base warehouse where the prices are decent. Don’t be fooled.
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Place was epic with so many costumes on offer! Definitely the place if you need a Game of thrones or pirate costume. The staff was extremely helpful, especially Kym who went over and above to help me win best costume of the night with her rendition of an ork from lord of the rings she made herself! Thanks again team! You'll be my go to shop for all future "suits as wolves" parties too!
This shop is a goldmine. By this I mean you have to work to find the goods. They are selling off all their old hire stock by the end of November but the prices for fairly worn in costumes is still really high. Sorry no pics as they have a VERY strict no photos policy. I bet if you are a collector and you have the time this place would yield epic finds. I noticed a lot of genuine vintage items.
Awesome selection of costumes, and also just assorted costume parts to make your own outfit. The staff were super helpful and took their time to help me find what I needed. I didn't feel rushed at all. Good quality stuff, I highly recommend them.
Customer service was horrible. The green haired lady that served was the rudest person we have ever met. We're both still shaken of how she treated us. Accused us of stealing, ignored us and was just plain rude. Don't think I can come back in there after that encounter. It's a shame as we have spend over 300 there and they do have amazing costumes.
So my wife went in yesterday to pick up a costume for the weekend. Tried it on last night and needed a different size. Went back today and the so called attendant advised it needed to be "dry-cleaned"and a new overpriced hire fee would need to be paid (power trip or what!!!) After asking to speak to a so called manager, she had apparently left for the day, mind you this was at lunchtime. Now forgive me for asking, what happened to customer service??? Obviously out the window with my money!!!!. After reading a few reviews on line it seems as though this has happened a few times before. Obviously these people are not worried of any negative comments, nor a customers right or responsibility. Never hiring from here again, nor is my extensive network. Its just a shame i didn't get the attendants name, not that it would have made any difference to the outcome, but only to advise the manager of our memorable experience with the appropriately named "The Costume Shop""
Wide range and most importantly in a sea of same same costume shops, it has an interesting selection. Staff also super helpful
Amazing staff were really helpful, and really amazing ideas! I'll always go back.
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