Sans Souci, Australia
568 Rocky Point Rd
N/A
+61 295293311
DeliveryIn-store pick-upIn-store shopping
Assembly service
This company is wonderful. Their prices are the best around, and my order was processed very quickly and arrived at the speed of light. Imagine my dismay (and embarrassment) when I discovered that I had stupidly ordered the wrong product. Kurt was extremely helpful about replacing my order, even though the mistake was entirely my fault. He went above and beyond, in my humble opinion, and I couldn't be more grateful. I highly recommend this business. Thanks, guys! :-)
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Ordered a loft bed from them, and just received it on friday. I love it! Although I made the order months ago, they made sure to keep in contact with me so that they could keep me updated with what was happening. Due to COVID the delivery and manufacturing of the bed made it difficult to arrive in quicker time if I remember correctly. So just have to be patient because COVID-19 is a situation no one can control. My apologies to whoever delivered to my house as I was at home at the time of the delivery but was busy. But they were nice to bring the stuff inside still. Overall happy with my purchase! Thank you
Ordered a product on pre-order which had an ETA of 17/08/2020. They did not once communicate to me there was a delay in receiving these products.. I called and they told me once they received their shipment, they had to ship it from Melbourne to their store in NSW to then ship it to me in Perth. 1 month later and I still have not received my goods. I have attempted contact a few times with no success. They are not able to use the excuse of shipping delays in COVID as I have made several purchases from VIC stores and NSW stores and they have ALL been received within 5-10 business days. Very unhappy. Save your money and time and purchase elsewhere.
Been waiting 4 weeks now for a delivery to Perth - this company is not interested in tracking it down or conceding the courier company has lost it. Still waiting on them to confirm its lost and getting my money back. Beware!
This is the best bedding store I have visited. The product range is fantastic, and the service has been outstanding. Nothing is ever too big of an ask, the team go out of their way to help and are very knowledgeable. I’m glad I recently discovered this store, thanks team!
Good service. unfortunately, very uncomfortable 3500 mattress.
I purchased something on this shop's EBay store. It turned out to be out of stock. They contacted me immediately to advise and offered a refund or an alternate. Although we only communicated via email, Kurt was lovely to deal with. I received my alternate offered product within days. AND this bricks and mortar store offered the original item at less cost (not on sale) than online only Ebay stores (some who were offering it on sale)! Thank you Kurt.
Great service, friendly and informative staff. Pleasure doing business with you. Thanks for your honesty.
Deli
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