Osborne Park, Australia
18 Hector St W
N/A
+61892042045
Fantastic store! Can not fault the service we have received- from the consultant in the store right down to the delivery guys. An excellent high quality product. We are sleeping like a dream and will certainly be referring your store to anyone in the market for a new bed!
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Great customer service friendly staff
I wanted a memory foam mattress topper and was very concerned about the potential smell (as we’d had one from IKEA and the smell was so toxic we returned it). After an initial stumbling block - I couldn’t make contact with the Back & Neck Bed Shop as they had technical problems - I received an overwhelming level of customer service from the owner, Kane. He helped reassure me about the smell, gave me alternatives to look at and really knew the products so well. I can honestly say that the customer service was outstanding. The product itself – the Mlily memory foam mattress topper – had a mild smell when we first opened it but this went away after a few hours (as Kane said it would). We’ve been sleeping on it for a few days now and I definitely wake up less creaky and without all the aches and pains I had without it. Thank you!
My wife talked me into getting an adjustable bed about a year ago and I can honestly say that it was one the best purchases we have made. We now sit up and read in bed every night without having to rely on cushions to get comfortable and the latex mattresses that we chose are just the most comfortable to sleep on and I have never slept so well on any other type of mattress. A very affordable luxury purchase that cost us less than the price of some of the other mattresses we had been looking at.
After borrowing my Brothers latex mattress for a few nights I was amazed at how much more supportive and comfortable it was than the spring mattress I was currently sleeping on. I almost immediately made the decision to switch to a 100% latex mattress and have never looked back. This was around 2-3 years ago and the mattress is still in perfect condition with no sags or impressions despite my less than vigilant adherence to flipping it every 6 months. I recently lost some weight and found the mattress to be somewhat too firm for side sleeping and so purchased the Getha luxury latex topper and find it has added a perfect amount of cushioning for my joints without compromising the support of the mattress. The delivery was exceptional with the delivery guys even offering to install the topper and remake the bed for me, I cant commend them highly enough for their prompt professionalism. I now tell anyone who is looking for a new bed that latex is the only way to go, and immediately recommend they visit the Back and Neck Bed Shop to try one out for themselves
Really knowledgeable staff, lots of beds on display, great prices.
Be shore to check online prices first I paid 189 for a pillow and online 99 that is a ridiculous difference rip off
Lovely showroom, helpful but not pushy staff. Good range of latex and memory foam beds (No coil spring style)
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