Telstra Business Centre Geelong

Wayne Edhouse

Disgusting. After being disconnected through no fault of our own (other than informing Telstra of an address change about a month ago). I attended the Business Centre with my business partner today to rectify the problem. After explaining our situation to a male employee he printed off the invoice that had been unpaid (with the old address still on it) and was then promptly handed a telephone explaining he couldn't help us. (What do they do???). I then had to try and converse with another employee whom I could hardly understand let alone hear on the telephone. When I asked the male employee for help I was told " What do you want me to do, sit on the phone for an hour?" whereby he promptly disappeared out the back of the Business Centre not to be seen again. At no time did my partner or I act in an unprofessional manner. I was also informed by another employee they were unable to take payments, as was suggested by the employee on the phone (A business that doesn't take payments???). To make this whole episode even more "hilarious" I have just received an overdue notice in the mail dated the 6/2/19 but delivered today 18/2/19. After 20 years of being a paying customer of Telstra, I cannot believe the service we have just received. An email or a text message before cutting our service would have averted this whole episode in the first place. Your company would have received its money, my company would have been able to communicate and it would have saved us having to deal with your employees. I am sure if you check your own CCTV you will find everything I have written to be true. That is if you can be bothered of course.

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