Springwood, Australia
61 Moss St
N/A
+61733802100
A fantastic sales experience that was unfortunately let down at the very end. Will and Bernie are both hands down five stars. I'm not normally one to be negative but this has genuinely upset my mood. Upon purchasing my brand new street triple the parts team talked me through added part / options, I purposefully only selected a part that I was told to be in stock so that it would not hold me up from collecting the bike. Contract was signed, lump sum transfer made including the part and labour costs. Upon collecting the bike I noticed said part wasn't fitted, it was only at this point a team member told me the part wasn't in stock after all and that I would have to return at a later date. Mistake happen. I phoned back about making a booking and was greeted with zero sense of urgency which I wasn't expecting after having just spent 20k and this being their mistake. I also queried about some large smudge marks and finger prints on the bike when I picked it up. The reply was "we detail the bikes then they go back on the show floor. So maybe someone has sat on it and made some marks". Which I found odd and disappointing for a sold, signed contract, money payed, bike. I was expecting to pick up an immaculate brand new bike but this was not what I got and there was no offer to clean the bike when I return for the part. These are such little easy things to fix. The sales experience shouldn't end when the money is paid, it should end when I leave with a smile. I'm hoping my customer service experience is better when I return for the first service, at which point I will be happy to revise this review to reflect the stars the rest of the team deserves.
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320 to change fork seals on my Ducati. That's 12% cheaper than other quotes. Plus they polished out the scratches on the stems for free, something I got told was a 600 dollar job by another crowd. Check out the courtesy bike they gave me!... 900cc Triumph T100. Brand new. (4k on the clock).. Quick thorough service thanks guys... I'll be back when my shims need doing. An update on the fork seals... still perfect, no leaks.
Really dissapointed with the lack of customer service and response. Had a warranty claim approved last November for my Indian and as of today nothing? A total lack of updates, no response to emails and had even left a message for the dealer principal who didn’t return my call. Forced to seek alternative options as I havent been able to ride my bike for over 4 months. Have spoken to other Indian owners and they have had the same experience- love the bike not so much the service experience . I am sure I’ll hear back now that I have posted \u200d️
Great comster service and great staff and very helpful come one people please support your local business
I bought my first Trumpy from these guy's. Fantastic experience...great deal and found the exact bike I wanted on the day. I rang just after 9am I was done and dusted and riding my Rocket 3 by 4.45....and they had to source the bike from elsewhere for me..to top it off less than 48 hours ..it won 1st in stock bike at a show and shine lol.
Have just purchased 2nd bike through these guys. First was HD Softail deluxe and now a 2018 Indian chieftain. I can't thank the staff enough especially Big Bernie who was fantastic throughout the whole sale. Right from the time I started making enquiries till the day I ride it away you cannot fault them. Over the past few years the service department has also been great too. Honest competitive and down right good people. I would highly recommend Team Moto to anyone. Give them a look before going anywhere else. Thank you guys. Gary.
Called in to the new Indian Dealership in Springwood on Saturday and must say I was surprised how good it was. They have spent some money on the new fit out which looks great and they are still stocking the shelves with clothing etc. Spoke with Ray who was very helpful and a good Bloke, had a few questions about different things which he sorted out straight away.
Great staff.. easy to deal with. 5 RATING
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