Lane Cove West, Australia
2 Sirius Rd
N/A
+61 1300703166
Maybe I had a one off, as it seems the company was transitioning with some management or something of that sort. I wanted to support a local Australian company that did soil testing etc and I don't usually leave bad reviews, though my experience with this company was horrible. Perhaps it was a one off and I would like to give Symbio the benefit of the doubt in this instance. First of all, the test I asked for was not performed correctly, I received some credit (which is still under my account - though I will never use it) and the test was performed again with me giving extra samples as they got rid of the originals. I asked multiple times if the test I was after could and would be performed but it obviously wasn't communicated through the chain. After this, the tests came back, which was great as all was going as planned. Next thing I know I am being hit with another invoice (not cheap) when I was told that the testing was free as they stuffed it up in the first place, again communication between divisions their side was lacking. I communicated my displeasure and they said they'd look into getting rid of the invoice for me etc. This process went on for months, with constant emails and calls asking me to pay for a service that was already paid for and asking me questions I had answered to differing people multiple times. Anyway, in the end, months later, I finally got it through to them that I was not paying for something THEY made a mistake on and that I had already paid for. All's well that ends well I guess, but the experience was a stressful and unpleasant one and left me with a bad taste for their customer service and between line communication.
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Oyster sample sent for biotoxin test.No result sent just an invoice approximately 2.5 times more expensive than any other laboratory we have used. No communication whatsoever.
Mmmmmmm
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