Bayswater North, Australia
31/172 Canterbury Rd
N/A
+61 392231922
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
25/6/19 "M-day" Head down and grab some Milwaukee stuff at a big discount today only. Great staff, huge variety.
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I am verry happy with their customer service. Friendly atmosphere and good price. I recommend this place. :)
Walk in for one thing leave with 6, great service and price
The worst first experience at Sydney tools. Don’t buy from them. If you return item for refund that you haven’t even collected. They won’t refund you for 5 months. Been on phone with them every week for 5 months and still no refund!! They try to keep customers money!!! This is fraud. Will report to Fair trading to review their licence to operate. I Will shop at total tools as you get treated with professional service and refund is done instantly. Not 5 months!!!!
Good service good pricing and stock
Browsing the online store. Decided to make a purchase. Picked one specifically, as it was in stock at the closest store. Once I checkout I received notification that the product was out of stock. Contacted the store straight away and told the store what happened. Didn’t seem to care. 4 days later an employee contacted me via email and indicated product will be in store in 3 days and they would be in contact to confirm. 6 days pass and nothing. Follow up call was made, this time i was told it was going to be another 5 days until delivery, no notification once again. 7 days later I again follow up. And was told to come down to the store and I would be looked after. Went down to the store and they tried to make me pay full retail. Leave disappointed. Another 6 calls in relation to product arrival. No one has any further info. 28 days later via automated email . FANTASTIC CUSTOMER SERVICE
Customer service is terrible. No one wants to resolve problems. Waited 3 weeks for an online order just to be told by staff they had no idea where the order was or when to expect it. Would call to get an update, was promised call backs that were never made. Had to go in store just to be told the above. Canceled order, will going back to Total Tools from now on.
Still waiting for them to repair my fixing gun under warranty. It’s been 3 months now
Deli
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