Sydney, Australia
356 Elizabeth St
N/A
+61291269156
Ordered Printer because they had a good price and after a week contacted by phone for the status as my old printer had broken down. Answer is a standard that "we will contact you when it comes". Have since rang twice and am now convinced that they had lost the order. Have to wait another two days (now 12 days elapsed after ordering). I am going to cancel the order as there is no guarantee it will ever come. Don't bother with them even though they may be cheap.
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After 4 months i have still not received my item or my promised refund.These people have been fined twice by consumer affairs and they still continue to rip people off. DO NOT deal with these thieves. Mal..
WARNING: FRADULENTLY OPERATING BUSINESS Placed an order online at the beginning of December. Told them it was essential that I have the item immediately. Promised it within 1 week. They failed to deliver the item. Then the delivery date was changed 5 times. I was told to come to the shop on a Saturday to collect the item. I found the shop boarded up and with a broken window. They claimed that the shop is never open on a Saturday – but their web site confirms that it is. Having been scammed I have informed my credit card company and cancelled my card as they had taken a 200 deposit. Currently trying to obtain a refund from the credit card company as they have fradulently taken a deposit and never intended to supply the item by the required date. DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTANCES.
This is the worst company I have had to deal with. They are truly terrible. I purchased a computer from them stating when I puchased it that I needed it by a certain date. They promised me it would be delivered by this date. Never came and then they kept on telling me it was coming by the "Friday". Fast forward a month and it still hadn't been delivered! I asked for a full refund and said they wanted a restocking fee which I refused. Now I have been waiting another 3 weeks and still no refund. Still getting the whole "Will be refunded by Friday this week" which they have said to me three times in three subsequent weeks! If you like to have you goods delivered to you when you buy them then I would recommend not using these people
Easily worst customer service experience. Took my credit card details on the spot and told me they would ship overnight. 4 weeks later no motherboard, no shipping number, nothing. and they couldn't care less. going to have to lodge a fraudulent claim with credit card company. I would never recommend Penta to anyone under any circumstances.
Inability to deliver Lack of respect for the customer Constant lies on progress status And now I'm having trouble getting a refund to my credit card. How has this company been able to trade for so long while doing so poorly? They should not be allowed to trade and it reflects just as badly on our so called consumer laws in the state.
NEVER BUY ANYTHING FROM THESE PEOPLE! Ordered something in October - online as I am in Melb. Was told it was a 6 week wait. After 6 weeks was told item was no longer available (even though I ordered one elsewhere and got it the following week!). I then went through 2 months of trying to get a refund - constantly being told that I would get it in a few days time. STUPIDLY I paid by EFT rather than Credit Card (why did I not check the reviews!!). Finally I called my Fair Trading office and they told me to send a registered letter demanding my refund by a set date and if I did not get it then they would take over my case for me. Sent the letter, next day got a confirmation of refund and the funds were in my account the day after. Probably rates as the most frustrating retail experience I have ever had. So they had my money for 3 months. Multiply that by how many people are in my situation and it amounts to a cheap business loan!
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