Sydney, Australia
Strand Arcade, 412-414 George St
N/A
+61292310336
I had a really positive experience here. The store is gorgeous, really lovely layout and design. The graphic design on the chocolate packets themselves is beautiful too. The staff member that greeted me was friendly and let me browse, I didn’t feel rushed or pressured! They have a wonderful native range at the moment, with Wattleseed, Lemon Myrtle, Davidson Plum and Whipstick Wattle. Their price range was what you’d expect from such a high-end chocolate store, with the native range bars at 13 each, the more basic bars at 10. They also have individual items in the glass counter display, in addition to a large Easter and gift range. When compared to Haigh’s at the other end of The Strand, Koko Black easily comes out on top. I gave both a visit before deciding where I was purchasing my gift from. I was actually approached by a staff member in Koko Black, in addition to the store simply having better quality items with more beautiful designs. I’ll definitely be back!
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Best chocolate ever. Extremely poor customer service at the strand outlet in Sydney. Made and order online. Got a message confirming the amount will be refunded in 3-5 business days. I called the store to find out the reason and I was told they don’t have the 28 piece collection and asked me to order the 18 piece collection instead. I re ordered again, but this time the 18 piece collection and got another text saying the amount will be refunded. I called the store again. Not only was the guy who answered the call abrupt and rude, instead of saying “ sorry you might have misunderstood us” or even considering the possibility of mis communication, he straight away got defensive and said “ I was at standing right next to the girl you spoke to”. - Arrogance. Just pathetic customer service.
Koko Black are definitely Australia's finest chocolate makers, handily beating any other local competition (eg at the other end of the arcade). Their truffles in particular are really first class. I'm especially fond of their chocolate truffle and their champagne truffle. The hot chocolates are also pretty special! They do fabulous gift boxes that are guaranteed to please. When I worked in the CBD I sometimes used to walk down in my lunch break and just buy one or two truffles as a treat.
The cafe was very hard to find but when we arrived we were very exited to try the iced chocolate drink! It was worth the find. The cafe is located in the basement of the chocolate shop. The customer service is superb. Their desserts are absolutely delicious We definitely recommend! I'll still give this place 5 starts because of their quality. Enjoy!
Visited the outlet at Melbourne and got hooked onto their chocolates! The Strand’s outlet seems to be the only one with a seating lounge serving cakes and pastries. Everything was great, but it would have been perfect if the staff keeps the lounge tidier as there are boxes of chocolates lying around just next to where we are seating though. Nevertheless, love the chocolates here!
Have only bought the chocolates, lots of chocolates. Personally, for me, the high point has been the Dan Hunter collaboration. That chef is just super talented and his brilliance shone through with his chocolate blocks and gift boxes. The house range would make for lovely gifts, easily hitting a range of points. Everything is thoughtfully packaged and designed beautifully - and I, for one - would love to see more collaborations!
Bloody aweful too thick not nice taste way too strong my grandma can do better and she's 6 feet under. And even if she wasn't she could make a better coco blind folded one hand behind her back and hopping on one leg!
Hidden little gem under the Koko black store itself. Tried the Salted Caramel and Pretzel Sunday, a specials item. Very good option to share, with both salty and sweet flavours. Small little underground room with no wheelchair access, though cramped, quite cosy. May or may not have been under construction. Recommend for a date or a place to take relatives sight seeing Sydney.
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