Surry Hills, Australia
393 Bourke St
N/A
+61 293316151
Toilets
Wheelchair-accessible entrance
Dr Hand is the best Doctor you could find! I have been seeing him for 12 years at various clinics. He is professional, thorough and genuinely cares about his patients. Couldn’t recommend him more highly!
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Absolutely appalling lack of empathy and communication from the practice manager and office staff. My partner, suffering cancer was told that they didn’t like prescribing his pain relief as it is a narcotic. Well, they need to tell that to his oncologist who said it would be a more simple process to get his on going pain relief from his regular G.P. (of many years). This is nowhere near anything like caregiving. He has INCURABLE CANCER, he’s not some junkie off the street, and I’m furious with his treatment by these awful staff members. Furthermore, as soon as I find out who the governing body of medical practice is, I’ll be submitting a formal complaint with them as well. If I could give minus stars I would!!
I am a patient of Dr Rachel Burdon. She is an incredibly experienced and intelligent doctor with a manner capable of motivating me to care for myself. I trust her and feel safe in her care.
Been a patience of Dr Michael Hands for years and cannot fault his service at all and will always follows him. However cant say the same thing about a staff name "Sunny". He was plain rude, unprofessional and just plain ignorant and ARROGANT. He didn't properly listen to the problem and just basically said "not my problem" instead of understanding the situation and help the patience. Had to call the doctor directly to get it done. He contacted me further 4 times with continual errors with increased attitude to match. Think someone needs a reality check. Disgusting
Top quality medical advice, experienced nurses, and highly capable n colourful receptionists/admin people. My regular is Matthew Shields, but I’ve seen others too. Good listeners, thoughtful n considerate. Real care. High recommended, especially for the GLBTI community. I’m really surprised at some bad reviews here. Not my experience at all!
The clinic has serviced my needs for the last 20 years, but I believe their focus is no longer on patients, but profit. For those looking for bulk billing, which no longer exists here, Neil can be found at Darlinghurst Medical Centre on Darlinghurst Rd, just down from the Coca-Cola sign. At least one of the loyal, long serving practitioners still has patients needs as first priority.
Lies! It says on website they bulk bill centerlink card holders and fulltime students. But i was still charged. The staff are always nice to me but the dr is just money hungry.
I have been coming to this practice for 30 odd years, and the doctors are excellent. They are attentive, knowledgeable, professional, effective and genuine. Any occasion where they are unsure, they will make every effort to seek second opinions, refer to quality specialists, and make relevant thorough checks. My only concern is it can take a week or more to source an appointment so it is not suitable if you need urgent or immediate help, and sometimes waiting times can extend well beyond appointment times.
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