West End, Australia
614/21 Duncan St
N/A
+61 1300315666
Sure solar did a great job on my install. From start to finish they were great, the sales director Steve is a great guy to deal with, he first spoke to me Many months before I installed solar because I was building a new house. He offered me several different options helped me understand solar a little more and explained a few traps other companies are using to offer products cheaper but with no follow up on warranties and by using cheap installers after doing my research it was very clear!! And it made it a easy decision to go with sure solar. steve was always available to answer any questions or concerns and help me sort out many things related to the solar and even help me out by pointing me in the right direction in regards to other new build related power problems. In the end Steve had to make a customized solar system for me because of the roof lines being unable to hold it all on one side, but he was happy to give me a few different options and never tried to up sell me an extra product that I didn't need, I couldn't be happier with the service they have given me. The installers were very particular and thorough even after a long day they were still working at 4.30pm and still making sure it was perfect even moving panels lower on the roof line after they had set them because they wanted them to not be seen from the other side of the roof as you came up the driveway and going to the extent of loosening a clamp to straighten it so it ran perfectly straight with the panel. Small things that really show how good the team is even after a long day. Thanks guys you did a great job
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I would highly recommend Sure Solar. We had a 5.8kw system installed in March and are loving the benefits already. We went with Phono panels, a SunGrow inverter and LG battery. Steve Leaman, the technical sales advisor is by far the BEST person in the solar business that I spoke to while doing my research. Steve was able to explain everything perfectly and answered all my questions - and there were plenty! Steve was very informed and offered the best assistance. It was his professionalism and knowledge that made me go with Sure Solar. He really is the best in the business. The many other competitors I spoke to where not even close to matching his knowledge and friendliness. The install was done by Wanted Electrical. The job was done quickly and with a minimal amount of fuss, though the workmanship was a little messy due to the persistent rain. They did their absolute best in the conditions and worked around the rain so all I had were a few muddy fingerprints to wipe up. The handover was completed by Daniel, the Operations Manager and again I was highly impressed by the professionalism and knowledge. All my questions were answered and the final set-up was nice and easy! Thanks again to the team for a great experience.
These guys are great! Exceptional customer service! I highly recommend them! They are thorough and honest and committed to getting you what you need in a system. They went above and beyond what I would expect from a regular solar company. From start to finish I couldn't have asked for more. We had a tricky old unit but they got the job done for us. Steve from the sales team was patient and waited several months while we went through a research phase, checked in every so often and was happy to answer questions. I didn't feel pressured and in the end it was their creative solutions that won me over. We had an older unit with an older meter so we needed a meter box upgrade first. They were very clear in what we needed to do ourselves and what they would do. Their head electrician was very knowledgeable and I felt confident with his advice and workmanship. On the day of the install they were very professional, they walked me through the Inverter app and how the system worked. They needed to come back and make a few small changes to the meter as we had a complicated set up with our neighbours in our complex, they did it without fuss and in a timely manner. The system that they installed is now putting us in credit with our energy company, though this is something you need to work out with you supplier. I am very happy and would gladly do it all again with Sure Solar. THANK YOU !!!!
Very happy with our whole experience with Sure Solar. I had a lot of questions for Nick and took some time to work our exactly what kind of system that suited me. Nick was very helpful and found the right solution and best price. The finished product on my roof is very neat as the install team were excellent. I purchased a Fronius Inverter with Trina panels and look forward to dealing with Sure Solar again.
Daniel and the team at Sure Solar were OUTSTANDING!! From the first phone call I felt like Daniel really listened to my circumstance and tried to find the best solution within my budget. Even after a hiccup on my end Daniel reassured me that they could find a solution and they did! My solar was installed 2 weeks ago and has been running brilliantly. THANK YOUUUUU! :D
Very happy with our Sure Solar experience from start to finish. Professional with good old fashioned customer service. What they promised was delivered. Sales, technical, installation and accounting all did a great job and the system has exceeded our expectations with performance. We would certainly use Sure Solar again and recommend to others.
Would have no problem recommending Sure Solar to anyone. The process from quoting stage with Jason to install was seamless. The pricing was very sharp and the quality of workmanship was excellent. Also they used quality components and the installation boys did an amazingly neat and tidy job on a extremly hot January day in Brisbane. I felt sorry for them in the hot sun, but they didnt whinge and got the job done in a day ,which included a meter move. Highly recommend.
All the team at Sure Solar provided excellent service. On day of installation we ended up changing the panels position and upgrading to larger system. Sure Solar team and installers made these changes happen smoothly with no dramas. Very Happy with the system.
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