Punchbowl, Australia
1608 Canterbury Rd
N/A
+61 1300 185 185
We have had a great level of customer service, knowledge and courtesy from the staff at the Punchbowl store. We had very specific requirements and they were more than happy and 100% capable of fulfilling those requirements. There was no limit on the amount of time that they were happy to spend with us to work out the best solution for our needs. They are very obliging to fit with our schedule for production and installation. Our interaction with the staff at the store, in particular Ross Salter, has been exemplary. Thanks Stratco Punchbowl!
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Be careful when you place order for material.Stock size, nothing special but you have to paid in full.Ordering furniture or other goods in other shops you will be ask to pay some deposit only .Wait long time for delivery and you lucky if you get your material in good condition.In my case part of material was damaged.After complaints and return to shop another two weeks and no one knows what is going on and when we get replacement of damaged material. Very unhappy customer.
Fantastic level of customer service by Adrian Baskeyfield. Adrian is a very knowledgeable ,humble, friendly and genuine person. I have found dealing with Adrian and his team a very amazing experience. Always there to suggest and offer help as required. Good product range, good value for money and a one stop shop. I am very impressed with Stratco Punchbowl and thank them immensely for being part of my important journey in life. Strongly recommend everyone to visit the store and try it out. Thanks, Yogi
Good when you need it if you can't find somewhere else
We have used many products from Statco Punchbowl and have always found the staff to go out of their way to assist with their knowledge and help . Our latest project is a deck , Erik assisted with the layout and details of this explaining each step and patently drawing and ordering the material needed . We would highly recommend this store and staff
Excellent customer service, everyone’s very helpful with everything. Alex was one of the workers there and helped me out with everything I needed and he was a great help. Quality of product are amazing aswell. !!
The staff there either really don't like their jobs and intentionally trying to not make a sale or just incompetent. Takes forever to even get the most basic of quotations. Then the staff promise to contact you, but never do, even after repeated chasing. Special mention to Alan the manager there for repeatedly ignoring follow ups. Guys, if you don't want to do your jobs as customer service, just tell me, I won't bother you, I really don't mind. But don't keep telling me you are going to get back to me and never do.
Eric from the punchbowl store was great... Once I complete my measurements I'll be back tomorrow to buy my gate kit
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