Canning Vale, Australia
183-189 Bannister Rd
N/A
+61 1300 165 165
Had dealing with Daniel Brooks and could not fault his service. Daniel went over and above for my patio project. I would recommend that management allow each staff to have a direct phone number to avoid the 1300 run around
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Staff are friendly and very eager to help you the moment you step through the door. They helped us find what we needed and didn't waste time. It is much smaller than bunnings but seems slightly as good.
I would like to commend Dan the store manager for the service and knowledge I received from him when it came to helping me through my planned tricky DIY patio project. Every time I've come in he's provided A-grade service and I look forward to visiting again to finalise the project. He is a fantastic asset to Stratco.
Absolutely terrible customer service at the Canning Vale store. I waited for over 20 minutes and was treated with absolute contempt because I had the audacity to ask one of two staff members, who seemed to be needed to assist a single customer, how long he would be. I got a wave of the hand and told to go away. The staff member then eventually spoke to me and offered no advice or help whatsoever - was not interested in helping in the slightest. Absolutely disgusting Stratco! Train your staff better or get better staff.
We have always had five star service from Sean in Trade at Canning Vale over the years we have been dealing with Stratco. He goes out of his way to assist where he can and is such an asset to Stratco. Thanks Sean!
We walked in there to look for a patio and shed deal, walked around for a good 20 minutes, discussing between ourselves while looking around for assistance. There was alot of standing around by the Stratco team but no one seemed interested in offering any assistance. Yes we could have approached someone, but they weren't approachable. So we're now headed to their Mandurah store \u200d️
I had five stars service today from Daniel. Thank you Daniel.
Expertise was good eventually when the boys finished watching us walk aimlessly around the shop.Price and standard of gear on sale was spot on.The service was iffy to staet off with but they came through with flying colours in the end.
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