StarTrack

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Redfern, Australia

startrack.com.au
Logistics service· Courier service· Transportation/Trucking/Railroad· Freight forwarding service· Shipping service

StarTrack Reviews | Rating 1.6 out of 5 stars (8 reviews)

StarTrack is located in Redfern, Australia on 219-241 Cleveland St. StarTrack is rated 1.6 out of 5 in the category logistics service in Australia. Solely owned by Australia Post, StarTrack has the credentials and resources to tackle any logistics challenge. Our ability to design and implement effective and innovative logistics solutions, support them with industry leading technology, and commitment to service excellence makes StarTrack Australia’s leading freight and logistics provider. StarTrack’s investment in infrastructure and equipment is substantial and ongoing. We boast state-of-the-art automated freight sortation terminals on the eastern seaboard, 3PL warehouses in most capital cities, modern depots in major regional centres and a 3,000 strong pick-up and delivery fleet. Add to this, a national quality-audited agent network, and there is nowhere in Australia our customers cannot despatch to or from. We also invest in systems and processes that give us complete and immediate knowledge of any single function within the network. Our handheld scanning technology puts the full power of our auto sortation system into the hands of our drivers and freight handlers, and ensures real-time visibility throughout the freight process — right up to the moment the receiver's signature is captured at the point of delivery. As a StarTrack customer, you’ll have access to services that will make a real difference to the way you do business. More than just a logistics company, we will become your partner — a partner with an unwavering commitment to satisfying your needs, and the people, infrastructure and technology in place to fulfil that commitment.,StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.

Address

219-241 Cleveland St

Phone

+61 61132345

Company size

10,001+ employees

Headquarters

Sydney, NSW

Founded

1974

Open hours

...
Write review Claim Profile

B

Ben Reeve

Absolutely disgraceful customer service. Delivery agents too lazy to walk up five stairs to deliver a "sign for" package to your door instead dropping an attempted delivery notice into the mail box (for multiple apartments whilst I watched) then dropping all packages to the local post store, meaning customers having to go out of their way to pick up parcels for a paid premium delivery service!

J

jimmyjamesofficial

My disdain for Startrack Express is beyond words. On too many occasions consignments have been delayed or damaged. One was even lost for a period of several weeks, turning up eventually on an unattended loading dock nowhere near the origin or destination. The latest issue is they collected a 63kg consignment from my supplier, then decided it was too heavy to deliver without putting on a tailgate lifter for an additional 190 charge. The parcel ALWAYS weighed this much. So why wasn't the issue flagged prior to collection? It's not like it suddenly got heavier! Now the item has been stuck in their Minchinbury depot for 6 days and I'm left apologising to my clients for its absence. Despite several calls from Startrack to me and the sender, nothing has happened to resolve the situation. Moreover on every call the Startrack rep cannot find any record of previous communications. The Startrack "system" is utterly broken, the internal communication is non-existent, and the drivers frequently don't care about delivering the goods on time or intact.

S

S. C

Unfriendly staff and poor service! ordered pick up service two days ago and no one showed up, after a chasing call a delivery guy finally came to collect my parcel with a poker face and indifferent attitude. I guess he definitely doesn’t have a happy life in his life.

M

Mohammad Alkhalili

We ran a small test: On the day the item was “out for delivery”, we sat outside for a few hours drinking coffee, having breakfast and working. Then we received a text saying that StarTrack attempted to deliver the item, and left a card. Truth is, no one came and no card was left. It’s a lazy scheme to simplify delivery by dropping items directly to the post office rather than our homes. This is the quality we’re dealing with here.

N

natalie Bayliss

Worst service! Delayed and delivered items to a wrong address.

S

Shyam Singh

Previous reviews says it all. Just terrible

K

Killian Couteau

Left a paper "we missed you" when 3 of us were at home so they definitely did not ring. For another parcel, "arriving today" that never came that day and when you try to call them using the number they give you nobody picks up.

V

V F

I live in a unit block. I told him to give me a few minutes to catch the lift and the courier decides to leave my parcel on top of the letterboxes which anyone could have taken my parcel. Disgusting service and no complaint service other than emailing them. Worst service