Melbourne Airport, Australia
STARTRACK, 140 Sharps Rd
N/A
+61 61132345
Organized an item to be picked up between 9am to 4pm waited all day as parcel was packed and ready to go. 4:30pm comes and no one has picked it up yet so i call them only to be told they will come till 5pm, 5pm comes still no one came so i call back explain my self again only to be told that they will now have to find out whats going on and get back to me and who knows when that will be, whats the point of having time slots to choose from if you don't even stick to it and waste the customers time! will never use again.
like
Very unhappy with the service from Startrack. I received a card from them saying i wasn't home on last Friday at 2pm so my delivery was taken back. I checked my cctv footage because I was home to see that the delivery driver didn't even come to the door but only put the card in the letter box. "What's the go Startrack"?? I have contacted Startrack this morning to see where my delivery is so i can pick it up and they don't even know where it is until 11am??? I am about to call the company where i got the goods from and make a compliant and tell them i will never buy anything from them again because it happens every time I buy from them and i payed extra for prompt delivery... what a joke.. The only reason they got 1 star is because of the guy on the phone was extremely apologetic and very professional in his handling of my call that's why they got a star.
They provide Awesome delivery Services ... Great night shift workers ..they are prompt , understanding and fast... keep up the great work I recommend them any day with receiving and delivering our parcels...
Since Auspost take-over, Tullamarine office has created itself a toxic work environment and culture, supports managerial workplace bullies, is rife with nepotism, fails to follow good OHS practices and victimizes those who have OHS or bullying issues by aggressive documentation and disciplinary action against anyone that falls into their 'too hard basket' One word that sums up this workplace is 'gaslighting'. Oh, and they're terrible at providing the service they promise.
Make sure you isolate your parcel for collection first
Just unloaded quick n easy
Worst delivery 2 time no knock my door just leave card I don’t like
It's pretty evident that any reviews above 1 star are paid promotional reviews. This service is awful. Hugely inflexible courier that is stuck in the dark ages. No calls or text with a delivery timeframe. Missed my delivery and had to book a collection all the way out at Tullamarine. This pickup takes 24hr for them to organise - you can't just turn up. Take a week off work and install a flashing LED sign on your door stating that you're home if you want to *maybe* receive any parcel from this mob.
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