Hume, Australia
2 Tralee St
N/A
+61 61132345
I ordered a scooter and never got it. Call twice and one man said yeah yeah they didn't put an approval button so your package hasn't been delivered?? Now I have definitely clicked the button. then I waited for another day still nothing coming.
like
Parcel with tracking number been sitting at the same spot for 3 weeks and the keep saying they'll call me back.. hopeless
It is a complete lucky dip. There are few good drivers but the vast majority could not care less. Which makes all the good drivers look bad too. Dealt with some blokes who are awesome but then who know s with the next.
After looking at the reviews now I know bad this agent is. I was at home and they didn't even attempt to knock on the door to deliver my stuff. Such an irresponsible and untrained staff this whole system has. A very bad experience. Never had this issue with any other Courier. The other courier always attempted to make sure the consignment is delivered on time but starstruck wants us to get our stuff when I have paid for the delivery. Very bad.
Tracking shows parcel delivered. No bloody parcel, no attempted delivery card.
Very helpful staff, great to deal with.
Hey Star Track, read the bad reviews below and do something to improve! Stop carding people when they are clearly home. Or compensate people when they are forced to drive to depot to pick up the items that they have PAID to be delivered... Somehow i feel these reviews fall on deaf ears. Here's an idea.... how about telling the drivers that if they return a parcel to the post office or depot then they lose 75% of the consignment fee.... I'm willing to bet that will fix most of these issues. You should check my cctv..... it's laughable
This service is dismal. I would give it negative and would NEVER use them. EVERY deliver they just dump a parcel pick up and tell me to pick up at Post Office. EVERY TIME I am home, car in carport (they walk by it) and they never knock! Not once, I hate this company so much. I would pay more to go to another delivery service. Hate them with a vengeance!
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