St Leonards, Australia
1 Chandos St
N/A
+61 1300 299 999
Excellent service. Every time when I need help from customer service, they always reply to me immediately. Then provide detailed instructions to help me resolve the problem. Also network is stable and fast. Recommend it to everyone!
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Quick and very good service. They connected the service on the next day I made the request and they helped me on the chat to configure my own modem. The price is good. Everything was quick and easy. I highly recommend OCCOM to everybody.
The technician on the phone, Nick, was thorough, highly skilled, patient and full of patience. His knowledge and perseverance helped me set up my internet at my new home. I would highly recommend Nick and OCCOM. Thank you team !!
Recently signed up to OCCOM and had issues getting the connection working. Was able to get in touch with Young via web chat and he was able to work with me through several different options and in the we managed to get it working. I appreciate how patient, helpful and responsive Young was throughout the entire experience. Hopefully future experiences will be just as pleasant!
Solid 3 star for Occom based on my 12 month experience. I've been using this service for just about a year now, not having much choice with ISP as they were the 'recommended' one for the Meriton development. They setup was fairly quick which is consistent with other reviews however the speed and stability for connection is fairly ordinary. I would drop out of multiple times a day and since I've been working from home 95% of the time since COVID-19 hit us since early last year there are days where it can be frustrating to drop out and not be able to re-connect or connect into a video conference, download from the server etc. The more interesting thing is the 'reviews' left here for the company. They seem to have a consistent theme here about the tech team being patient and customers bringing in their own modem. I've spoken to the tech team on several occasions and I don't think I'd go as far as patient! Yes they did their job but far from doing anything to excel or call this particular character trait. In the end not much you can do especially if you move into the development with an embedded network... If something sounds too good to be true it probably is - that's all I'd say!
Great customer service! Provide much better customer service than most of other providers I have used before. They always response in almost instant manner and great details.
Very good service. Been a customer for a while and never had any problems.
Excellent service! ! I was recommended by my friends to choose this network. The speed of the Internet is very fast, especially the customer service, which warmly and patiently instructs me to set up the network.
Deli
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