Tullamarine, Australia
7/2 Tullamarine Park Rd
N/A
+61 1300 653 605
Seriously, just get a reputable swimming pool builder to build you a spa. Before purchase the advice is that it’s so easy to install this type of spa. After purchase you have to watch videos, read an instruction manual, go on line for help pages and then after delivery you have to peel back skirt to connect pipes. We are at this stage but the valve we have to remove before filling is jammed in the pipe, so we are stuck at this point. We have closed every thing up and walked away. Too stressful. If you go ahead you must be very strong have a tool kit and a lot of patience. Good luck.
like
Had a 5 star experience today when I went to purchase my first spa. I had so many questions and Nicole was just brilliant and answered all of them. Thank you for showing me all the options of spas and how they work Nicole. I can't wait for the first time I get to relax in the new spa. Thank you for helping me pick the perfect spa for my family.
Just bought a spa from the Tullamarine spa world store today, was very happy with the great customer service provided by Craig! He was very knowledgeable and was patient answering all our questions! Got a great deal from Craig and can't wait to have our spa delivered in a few weeks!! Thanks Craig for making our experience enjoyable!
Great sales service but post delivery really sketchy support regarding set up and maintenance. Virtually impossible to contact the Victorian franchisee without physically going to the store. Instead, you are directed through a generic help desk. I would not recommend or refer to the Victorian franchisee.
This is the first time we have made a big purchase like this & we have no regrets. We are so happy with our Spa & our family/friends love coming over to relax and be entertained. Spas Direct Australia’s service & product were great Being from Tasmania we did it all online & it was so easy! Overall Spas Direct have a great selection of Products & you won’t regret your purchase when your soaking in your hot tub with a cold beverage Thanks again Spas Direct Australia
If I could give a negative zero score, I honestly would. The team were great when we first approached them. The service was outstanding up until the money was in their pocket and the spa was delivered to us. We paid 70,000 for a wonderful sounding spa but the moment we got it, we had problems with the treadmill inside it. They sent technicians out multiple times to our house with no remedy and when trying to reach the office about the problem, we were met with hostility from Craig Reid, who was our main point of contact. His reason for not helping us as existing customers was because he had people interested in purchasing spas. He had claimed he was too busy to contact us back however proceeded to send rude messages to us when we pointed out that we were customers too and we had this ongoing issue for about 5 weeks. This was then escalated to the CEO who attempted to provide us with a new treadmill however the technician that they sent didn't run the treadmill correctly and overheated. When we asked for a refund of the spa they tried to blame us about the treadmill not working because they expected us to fill up the spa and spend more money to test it out. They really dragged us through a lot of issues with their spa and were absolutely horrendous to us once we'd paid for the spa. Like customer service no longer mattered once we signed on the dotted line. It's also funny how in the Google reviews for their business, staff from Spa World provided 5 stars reviews on a few occasions instead of actual customers. Makes you wonder why they need to do that if their business is so great.
If you are in the market for a new spa go and see Nicole at Tullamarine Spa World, she is so friendly and helpful. We had an amazing service from getting advice on on the permits to ordering our new spa right up to the finished product. We could not be happier with our new spa.
Thanks Spa World for our awesome new spa, we are super impressed with it.
Deli
The best companies in the category 'Deli'