Bayswater North, Australia
3/200 Canterbury Rd
N/A
+61 397204461
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Live in Ballarat and keen on an Oasis swim spa. Unfortunately no local places to test one. Spoke to Adam at Spa Rite Bayswater who was generous to come and open up his store (after hours) for us to test one out, despite knowing he wouldn't get a sale. He was fantastic and really knows his stuff! Only downfall is that his store isn't in Ballarat or else he would definitely have our business
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Spa Rite were exceptional from start to finish, would definitely recommend. We had shopped around before we decided to purchase our new spa and found that Spa Rite were reasonably priced and quality spas.
I purchased a spa approx 3 years ago. John and his team were very helpful during the process. Answered my many many questions and armed me with the info I needed for successful implementation. It's a complicated process, and they helped make it easy. Most of all, I shopped around and Spa-Rite have the best value for money. Great deal. The follow up service was a bit lax (as flagged by a few others). But the new management on board seem very helpful. It would be good if there was another distributor of the chemicals out West of Melbourne - seems you can only buy from Spa-Rite or over the web. All weighed up, I highly recommend!
purchased a spa on 15/01/2019. paid everything in full on the day including a 450 delivery fee, asked the lady who sold me the spa if I can contact them a few weeks later and book for the delivery, cos I wan doing landscaping at that time, I need to talk to the landscaper in regards the best date of the delivery, she says YES. But around two weeks later, all the sudden a delivery guy called me, said he got my spa and he is on the way, my spa must be delivered, I said to him, there is no space to place it at the moment cos I am doing the landscaping, he told me there are two options, one is he gonna come, and just drop on my driveway which it hasn't been finished yet; second, he can take it back to his warehouse and store it for me which cause a storage fee about 35/week also a second delivery fee 350. Then I contact John who was the owner of the business at that time, trying to talk to him and find out why i have been doubled charged for the delivery fees. He said he told everyone who was buying spa from him that the spa must be delivered by the end of January which he couldn't forgot to tell me! which 100% no one told me about it, cos I mentioned to the sales lady if I can call them back in a few weeks time to book for the delivery?! How is that possible if they already told me about it? Such a lier! scammer!
After a year of dealing with John, the previous owner, I was not keen to visit this store for help solving a pressure switch issue with a spa I bought there 18 months ago. But, I was so happy to see new, smiling faces who couldn't do enough to help me! They gave the right advice and you could tell that they knew what they were talking about and were keen for me to be happy with my spa. Now I won't have to worry, or put off, going there for top up chemicals because I know those same smiling faces will greet me next time.
Excellent service from start to end. Doris was a pleasure to deal with, matt for helping out with after sales service and all of my questions to Brendan coming out and showing me how to use the spa. Great team and don't go by previous owners reviews. Fresh staff great service and follow up. Thank you!
These guys are the spa gods. They deserve more than 5 stars, they go above & beyond for there customers. Wouldn't think about going any where esle for our spa needs. Adam, Matt & Brendan can't thank you enough for all you guys have done for us.
I was hired, given two shifts, then had two shifts cancelled with no reason given and every attempt I made to contact them ignored. And now they’re offering up the position again without even giving me an explanation. I find this place extremely unprofessional, not all the employees are like that (Matt and Brendan themselves are great) but I don’t think I was treated fairly
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