Cannington, Australia
1261 Albany Hwy
N/A
+61893589555
The absolute height of mediocrity. DO NOT BUY YOUR CAR HERE. They lied on my contract about some modifications and paperwork was signed before changes could be made (work vehicle, so I didn't get to see final paperwork before it was paid for). On my first service, they crashed my car. And to top it off when I booked a recall a month in advance (safety recall waiting a month is also pretty bad) they forgot to order parts. Worst sales and service team I have ever dealt with. Thanks to dealing with them I will never buy a volkswagen again.
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Bought my very first new car from here, is 2005, this is my second one, now 2021, lol. Sticking with Mitsubishi because they are great to drive, extremely reliable, has never broken down on me!!! Love Mitsubishi
Thanks for your hard work in ensuring our van was ready for my weekend work, even though the part didn't get in till late. It ran beautifully. Great job looking after us Josh and the workshop team.
Worst dealership ever!! No aftersales service The finance lady Gemaine Parker never even told us that we had a balloon payment and now that the loan is coming to an end there is 16 grand residual amount owing. Yes i know i signed a contract but she never once told us that its a balloon payment!! -5stars useless lot!!
We visited Southside VW after a thoroughly unimpressive (read totally ignored even when we approached a rep) experience elsewhere. The standard of service, friendliness of the staff and honesty was such a great experience. After test driving and discussing our requirements with the Ajay (sales) we were actively encouraged to continue test driving other vehicles to ensure we were 100% happy with our choice whilst they put together a quote for the vehicle and accessories we wanted. We were offered a very good price on our trade in vehicle, and the price for the new car and accessories was reasonable. There were some early issues after we took delivery, but these were rectified and some issues (delayed/incorrect parts) were outside the dealers control. Throughout the whole process, and even after the sale, Ajay and Gavin were fantastic and kept up the communication, even following up almost weekly to make sure we were happy. Cannot recommend the team here highly enough.
Great team all round. The young man with the unusual name looked after me very well, was informative and passionate about sales making my car buying experience probably the easiest I've encountered to date. I thoroughly recommend Southside Volkswagen as they look after you from start to finish.
Ajay has been exceptional in going above and beyond to firstly meet the requirements of my leasing company and then manage third parties to build and deliver my van. Her problem solving and tenacity have been first class. Thanks, she made buying a car on the other side of the country simple!
Staff in servo area are great
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