Forrestdale, Australia
10 Weedon Rd
N/A
+61 1300168138
Wheelchair-accessible entrance
We would recommend this company as they were highly efficient and also highly professional from way to go. Even after all rain and public holidays they still came on time. The young fellow who came to our door, the salesman and the installers conducted themselves in a very professional manner. If there were an option of 10 stars we have given that rating.
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I guess it was a shame that I had to write the negative comment before I heard from Solar Naturally. ## We had 2 very customer focused installers arrive at our house yesterday and re-located the inverter from the north wall to the garage. They were very understanding of my position and did everything possible to set things right. If these 2 young men, who were very professional and courteous, had arrived in the first instance 2 weeks ago we wouldn't have ended up in this situation. Thank you again for a very prompt fix for my installation. I was approached by a sales rep from Solar Naturally before Christmas and he was very helpful. We discussed the placement of the inverter, because I have friends who are electricians and they all said that the inverter should not be put on the North Facing wall of our brick house because it will get even hotter with the sun shining on it. The sales person agreed and said that it would be placed in the garage away from the northerly sun. The installer arrived in January and places the inverter on the north facing wall of our house - I wasn't at home so wasn't able to query why the inverter was being put on the North facing wall. The electrician from the electricity supply company, came to the house yesterday, to change the electricity meter and was amazed that the inverter was on the North wall. My son informed me that the installer had made the comment that it was too much trouble to put the inverter in the garage!! I have rung Solar Naturally twice and was told someone would ring me back to discuss - nothing after 3 weeks. I have emailed twice about my concerns and no reply as yet. The worst customer service I have ever experienced.
I would recommend this company as they were clear on how long it would take, showed up on the day they said and highly professional. They took the time to explain a change in design and there was no pressure to agree. Helped carry extra tiles from a neighbour as well.
This team was great to work with through the whole process including a follow up call a week after installation. Installers were on time and worked hard to finish. They were polite and communicated with us throughout the day even taking pics of the finished job for our records. Really happy with the service. To know the company has their own staff to install and not another crowd means they are able to take ownership immediately and fix. Also are local in Perth. No holding on the phone to Eastern States! Thanks team
Door knocked on February 2020. Booked a Home Visit from an "engineer" the following day. They never showed up. February 2021 (Yes 12 Months Later) Get a follow up phone call. I suggested that contact after 12 Months shows pretty poor customer service and I was not interested in spending thousands of with a business like that. March 2021 Get ANOTHER follow up phone call from a different person. Again I suggested that their customer service appears horrid and repeated verbatim that I would not spend thousands of with a business that clearly has no direction. This person hung up on me mid discussion. I felt that this call was the catalyst for a negative review. Cant comment on value for money since we never got that far, but if they cant even get their sales right, imagine what their after sale service, and quality of installation is like. *EDIT - and now below you say you can't find my details, yet you called me in the last few last weeks. Incredible customer service, we are done here, I will not be contacting you for a follow up thanks.
From the initial sales process to the installation, the process was smooth and professional. The guys who showed up to install the panels were very accommodating - always asking questions and explaining the whole install to ensure you are happy with the results. Definitely would recommend them to cater for your Solar needs.
Mark Reid from Solar Naturally visited our house to chat with us about getting solar panels. We were initially very confused but Mark was clear, honest and articulate. He answered all our questions and gave us the best advice for our home. Mark was also friendly and patient with our questions. We highly recommend Mark and Solar Naturally - quality and excellent customer service delivery.
The service I received from Adriano today was outstanding. He called prior to arrival to confirm my appointment as I'd requested and found the time to meet with me despite a busy schedule. Upon meeting, Adriano was very honest and knowledgable, thorough in giving me an overview of the company, products/service, what is involved in installing solar panels, warranty, etc, reviewing my needs, recommending the right product and answering all of my questions. Thank you Adriano, it's much appreciated! :)
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