Deer Park, Australia
987/987 Ballarat Rd
N/A
+61 393611300
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
I visited SoilWorx to purchase rocks and mulch for a garden makeover. The staff were very helpful in suggesting what to use and the quantities needed and the delivery was perfect too. They have a great range. I’m very happy with what we achieved with their help.
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Hands down the best customer service experience ever! Quick, easy, good price, great product. Steven, with whom we placed the order was just terrific. He obviously knew his stuff, answered our questions, and made the whole process easy. Taisha, who delivered the soil, was also terrific. Friendly, knowledgeable and super efficient. I cannot recommend this mob highly enough.
I can’t rate the customer service at Soilworx high enough. From the time we walked in and placed our order to when we got our delivery, every team member has been helpful and lovely to deal with. Thank you!
Good range, reasonable prices, good setup for having your supplies loaded up.
Very very happy! Ordered two bags of mulch online because we are outside the COVID19 5km travel radius. Placing the order was easy, delivery was free and the bags showed up the very next day! Delivery driver was also very friendly and asked me from a safe distance where I would like them to be left. All round pleasant experience that made me feel really good in these dark times. (Driver was a red haired\\bearded bloke- thanks for A attitude)
They forgot to deliver my orders, call them to check, they took my details and promised to call back, I waited for 1 hour for the call back but they didn't call. When I called the so called experienced consultant made me hold the line for 10min without giving me any proper answer. They don't deserve any star
quality of products and prices are good, however delivery cost wasn't worth it for me. ordered three different times and every time it's been delivered hours outside of the estimated delivery window and in the case of my last order, didn't even come the day it was supposed too. you'd think for 60 dollars delivery you could at least get your delivery on time or get some kind of communication saying it's not coming today. also stuff on sale on the website can be kind of confusing when it comes to buying bags of stones/mulch.
Poor quality product. Cannot recommend. We ordered 2 cubic metres of euchi mulch which is described on the soilworx website as "a by-product of the timber industry" and "fine, shredded Eucalyptus mulch" Although the mulch delivered did include eucalyptus, it was contaminated with what appears to be shredded building waste... lots of pieces of shredded plywood, particle board and pine. I left a review on the delivery platform on Monday asking for someone to call me to discuss... no one has called yet. Seriously consider spending your hard earned elsewhere.
Deli
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