Collingwood, Australia
432 Smith St
N/A
+61 394170170
Great customer service, very responsive and helpful. I was after a particular item, they found it and called me back. When i needed help with online purchase, they guided me via email. The item arrived within the time expected and I'm very pleased. Thank you Tom and Richard
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Business has the wrong opening hours. Took a half hour tram to find out they aren't open Monday - Wednesday
Amazing service from Beth and great range of products
Very helpful and knowledgable staff, ski and chain hire were well organised, cheap and high quality
Great, friendly staff with great customer service, they definatley know their stuff. We have hired at the collingwood store before and bought ski gear at the same store. Value for money and great service every time
We had a terrible experience at the Hotham store. The staff were not friendly and when I said my helmet wasn't comfortable I was told "helmets are just not comfortable" They reluctantly changed it for me to one that was fine. They also appeared to actively dislike children.
Haven't meet face to face but my dealings over the phone and internet have been less the good. Been waiting for a refund for a month and everyone at this place seems to be missing in action. I will get my money!
Terrible service! First time we rented skis we were told they had heaps of stock and by the time we got there everything was gone and we had to take skis that were too long. This happened the second time as well so we were left without any skis even though we called to make sure they had enough stuff this time around. They also screwed up fixing a scratch in my snowboard. The filled with this stuff that came out the next time I rode it. I would never go back there.
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