Alexandria, Australia
49-59 O'Riordan St
N/A
+61296671100
I HAVE HAD THE WORST EXPERIENCE WITH ALOT OF THE STAFF AT THIS STORE! THEY ARE QUICK TO HELP YOU TO TRY AND CONVINCE YOU TO BUY SOMETHING BUT THEY ARE VERY SLOW TO ATTEND TO A COMPLAINT! I HIGHLY SUGGEST THAT NOBODY SHOP HERE AS CONSUMER AFFAIRS HAVE NOTIFIED ME THEY ARE DEALING WITH PLENTY OF COMPLAINTS !!
like
Thank you Renata for the excellent service. We were very impressed by her professionalism, product knowledge and willingness to go the extra mile to get us a great deal. Looking forward to a good night's sleep on our new mattress!
Do not even consider buying a bed or a mattress from Snooze Alexandria.As soon as they have taken your money they will ignore you if there is a problem . I bought a Slumberland Devon mattress which is hard as a rock and nothing like the beautifully Soft mattress on display in their showroom. It caused numbness in my neck and shoulders and pain in my back and hips after only half an hour of trying to sleep on it. They refused to either refund or replace the mattress saying that their warranty did not cover change of mind and that my body would adjust to the mattress after three or four months. This was certainly not change of mind but a case of the display stock not matching the product received. I was totally mislead . This is extremely shoddy business practice.
The store has always been very reliable & easy to deal with. They have a wider range of Sealy mattresses than anywhere else I’ve seen and the staff have been very patient with my enquiries.
My partner and I bought some hypo-allergenic pillows and a doona from Snooze Alexandria. From the moment we entered the store, Tom introduced himself and offered his great knowledge on how we best get on top of allergies. He gave us time to test out the pillows, and didn't hover over us - but was nearby and ready for any and all questions we had. Would definitely recommend this store as their customer support was amazing! Whatever we need next, we'll be back!
The bed frame I ordered is ridiculously bigger than it should be. I emailed customer service and received correspondence once then never heard back from them with a resolution. I called the store and spoke to the rudest man, Peter Russell, I have ever come across who tried to say I didn't send back the information I should have... awkward minutes silence he magically finds my email and has no reply but to say that's what it should look like. Not even Ikea beds are this poorly made.
We got what we were looking for. Good quality matresses, affordable prices and nice assistance. Renata is amazing!! I strongly recomend her. I need to be honest, I was so doubtful at the moment to buy my new matress, but is not something that I will not regret.
I purchased a queen bed and gas lift base from Alexandria Snooze. Barry got me to do a bed analysis and showed me the pros/cons of not only frames and beds but pillows too. He was patient, relaxed and professional and I appreciated him giving me time to think about my purchase. The delivery was smooth, quick and stress free. I didn't know there were so many factors and now I am sleeping better and very happy with my new storage space.
Deli
The best companies in the category 'Deli'