Search Icon

Optus Smithfield

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Smithfield, Australia

optus.com.au
Telecommunications service provider· Cable company

Optus Smithfield Reviews | Rating 2,3 out of 5 stars (8 reviews)

Optus Smithfield is located in Smithfield, Australia on Shop 116a Smithfield Shopping Centre Cnr Of Captain Cook And, Kennedy Hwy. Optus Smithfield is rated 2.3 out of 5 in the category telecommunications service provider in Australia.

Address

Shop 116a Smithfield Shopping Centre Cnr Of Captain Cook And, Kennedy Hwy

Phone

+61 740383588

Accessibility

Wheelchair-accessible entrance

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
Write review Claim Profile
G

Gabriel76

  • ★
  • ★
  • ★
  • ★
  • ☆

Quitely surprising, informed service assistant of my needs regarding a phone for my Father, and no up sell provided, which was refreshing. I was listened to attentively, served politely and by a sales assistant that was very proficient at what he was doing. Store is well lit, stock tidy and all functional, overall, very pleased. Will be back. My experience was top notch

A

Anthony Matthews

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

Worst service in cairns no one wants to help you. I have been calling them for 3 days still no answer. I would never recommend using them ever unless you like being stuffed around

H

Hein Herselman

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

We had the worse service experienced in my entire life. So we went to Cairns Central Branch to do an upgrade but they did not have any stock of the phones. Lucky from the Cairns Branch phoned the Smithfield Nranch and they confirmed they have stock. Lucky told them that we were on our way. We arrived at the branch at 16h20. There were two ladies serving a woman and we were told that they would be with us shortly. After 10 minutes the one lady asked my wife how she may help and when we said that we were there to upgrade our contracts and that we were sent from the Cairns branch she said that we have to come back the next day as they were closing at 17h00 and there is not enough time to do the upgrades before they go home. No matter how we explained the situation thay just refused to help us. On the way home my wife called the store just to recieve rude comments from one of the ladies. This type of service and attitude is unacceptable. So young ladies here is what is going to happen. I am gping to lay an official complain. Then on the 28th of August when my contract expires I will be there bright and breezie innthe morning when your manager is there and ask to cancell my contract. I will then let you explain why I am doing this.Now the best thing about your shop really is the fact that Telstra is right next door. I will then invite your manager if SHE as we were told is in any for interested to join me as I go to Telstra and open a contract with them. I am extremely glad you do not work for me. The onse star is only because you have to pick one.

R

Richelle Jarvis-Spinks

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

NEVER EVER EVER DARE COME TO THIS JOKE OF A STORE EVER!!! STAY AWAY! Sold me a broken modem, had to send it away for 2 weeks. Received a text to say it was repaired and ready for pick up. Drove all the way to the store to be told that it wasn’t there but it had been replaced. They couldn’t just give me a replacement modem, they had to wait for MY replacement modem to arrive, which I had a text message saying it already had. Joke

C

Carina Tamou

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

First visit to the store - was advised that there was a 45min wait so i left Second visit to the store - 30 min wait, which didn't leave enough time to up-trade my phone Third time lucky, I was served by the most incapable staff member - took 1.5hours to up-trade my phone because she did not listen to what i had to say. I told her multiple times that i was still under contract, 12 month in and she could not figure out why she could not roll me over to a new contract. BECAUSE I STILL HAD 12 MONTH LEFT as mentioned multiple times. So after she had to redo the whole set up after being on the phone with her Manager and me pointing to my contract end date on the screen for about the 10th time she managed to give me a new phone and take my old one. NOW I AM STILL GETTING CHARGED FOR MY OLD PHONE THAT I HAVE HANDED IN 2 MONTHS AGO!! On top of that she told me she was able to give me a discount of 25% as part of a special they were running, just to call me a week later that she was wrong and no discount would apply. Horrendous experience and wish i would have re-contracted with a different provider.

L

Lorraine Wheeler

  • ★
  • ★
  • ★
  • ★
  • ★

Best phone deals and reliable service. Whatever the request staff are always very accommodating. Highly recommend.

B

Brad

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

HORRENDOUS customer service (ironic since i overheard them being trained on my FIRST visit back with a broken modem). Bought wireless broadband from here. Didnt work, went back in and got a replacement sim, still didnt work. Went back in after contacting customer service online multiple multiple times. Couldnt just give me a new modem under warranty (IT WAS ALMOST BRAND NEW), instead they had to send my modem off for 2 weeks. SO I HAD NO INTERNET FOR 2 WEEKS because I was sold a broken modem. Hardly seems fair. Wish i could give 0/10. Shocking attitude to deal with the second time back as well.

K

Keith Madden

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

While visiting the store last week at the register paying for my purchase I went to use the sanitizer I pushed twice the first time not much came out so pressed again the female assistant snatched away from me and moved it too the other side of table and said only one pump per customer I thought this very rude in this time of covid 19

Popular Topics Mentioned

Open hours

Close