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Smart Send

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Wilston, Australia

smartsend.com.au
Delivery service· Package/Freight Delivery

Smart Send Reviews | Rating 3 out of 5 stars (8 reviews)

Smart Send is located in Wilston, Australia on Suite 2/196 Newmarket Rd. Smart Send is rated 3 out of 5 in the category delivery service in Australia. Smart Send has evolved because of a need to provide competitive prices to low volume freight/courier users, along with a simple and convenient method for delivery of their goods using a "door to door"​ service. There is no need to register or have an account and we do not require a minimum monthly spend to use our services. Our aim is to help: Support the future of E-commerce Educate users to improve their shipping solutions Provide easier access to transport solutions for Small business We also realise more and more Australians are becoming Entrepreneurs conducting business from home, this trend is set to continue and Smart Send looks forward to playing it's part providing solutions allowing access to a broader market of transportation options.

Address

Suite 2/196 Newmarket Rd

Company size

1-10 employees

Headquarters

Wilston, QLD

Founded

2006

Open hours

...
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B

Bazza

I've used SmartSend for many years although only a few times a year. Never anything damaged or deliveries later than expected. Reasonable pricing, good tracking and competent couriers. I had one instance that parcel was delivered same day ordered on a Friday at 5.30pm! Well done and keep up the good work.

M

Mr Fun

UNFORTUNATELY THE SYSTEM HAS TO HAVE ONE STAR TO FUNCTION I find the whole ordering on line a trust thing we trust the item we purchased will turn up, not smashed, squashed, broken or missing ...we insure the item to cover the possible damage ... we find the insurance is not worth the money we paid extra to protect our items, but this is not always the case ...but the severe disrespect of the customer service team to attention any of the issues from driver pickup, not wanting to open an unlocked gate walk to the front door pickup the item and then scan the item into stock by couriers please is outstanding, then give no reason or information why they have done so .... the fact that TNT can turn up four hours late as per their timing not mine to pickup an item and deliver through their complete delivery system a squashed item which breaks the package inside the sealed and taped cardboard box as requested by smartsend's own email and given to the sender to package, clear photographic damage is evident then refuse a claim but also not tell the person who the package was intended for .... multiple requests for a phone call are being ignored by smartsend to sort out the issues .... it is very bad karma. to accept payment, including insurance, to protect, when they send an email showing this has possibly happened before, to continue with the transaction when another courier company is in the same area which could have delivered it safely, process a claim, ignore the request for communication by phone, then not bother to attention the rejection of the claim to the end user ...I hope I summed it all up properly ....

J

John Sokolowsky

I have used SmartSend several years. The site is easy and fast to use - both for getting a quote and then booking the freight. I highly recommend checking them out!

A

A-J Van Bael

I use Smart Send for all my business freight. I find their app easy to use and I get a great rate for my customers.

D

darren crisp

Were fantasic following up a large courier company who are in chaos in brisbane. they got things tracked and found

A

Adam

We use the Smart Send app as a Shopify integration. I'd say it works almost seamlessly on the site & it's fairly intuitive once you get the hang of the process of entering shipping dimensions. I love that it automatically gives customers at checkout the option to enter their postcode for a shipping estimate - even the way this displays on the cart page is really cool. The other great feature is the easy contact option for support. There's literally a "support" button visible at all times while you're on the app page. This is such a rarity for Shopify apps! I have been in contact with Steve from support twice & found him incredibly responsive. He addressed both of my issues within 30 minutes & actually resolved them rather than just giving me advice on how to do it myself. Another rarity with app support on Shopify. The couriers they appoint to book parcel pickups/drop-offs have been awesome! I consistently get the same drivers who have learnt my pickup preferences & name. Receipted delivery is surprisingly cheap! The only negative feedback I have for the team would be the following - The app consistently shows that I have product variants missing dimensions for shipping calculations. When I filter to find these, there don't appear to be any (see attached photo) - The cells where dimensions are entered are too small so you can't see if the dimensions you've added are correct (see attached photo) Overall, despite the issues above, this is a 5 star app with a 5 star support team!

K

Karen Hall

I ordered some oversized louvres to be delivered from Melbourne to Sydney and they arrived within 2 days, in perfect condition. Easy website to use and great price \u003c 50; I had previously been quoted over 200!

L

Louise Kingsland

Always helpful when ever i have needed to contact them.

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