Silverwater, Australia
Unit 8/110-120 Silverwater Rd
N/A
+61296492111
I ordered some no slip socks from mobility systems on 10 January 2021. I paid 11 delivery and the courier called at 3pm surprisingly I was at work go figure. The courier left a card saying to go to FedEx or TNT to collect the parcel. I contacted mobility and they have done nothing. They were quick to collect the money, still waiting for what I paid for. They don’t deserve even 1 star.
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One week after my poor review below I am happy to say that Angie has been fantastic in helping me sort out my father's wheelchair problem and he is now very happy. Angie has been the most helpful person I have spoken to at Active Mobility and has a customer centric approach to her job. Slow and poor service. Renting an electric wheelchair on behalf of my father that frequently breaks down and is not serviced for days leaving him (89 years old) unable to move from his room in his nursing home. The wheelchair collapsed with him in it which could have injured him and a number of others but fortunately didn't. Active Mobility did not offer any options other than to fix the chair, which they did but that was the 4th time it broke down 6 months. Poor quality product and service.
Good service but sneaky billing. Billed one time as a Metro call out fee then later as a regional call out fee with a substantial increase. Difficult to get warranty issues sorted on equipment too. I recommend getting the purchase to have a fixed price call out fee and quote on the annual service at the time of quoting.
Good value for money with repair work And verry nice staff
Bought a walker for my mother, shipped fast. Made to last years and I know she wont be needing another, looks like even I will be able to use it when i get older haha. The seat on it is comfortable, its very stable and can even be used on lawn due to the wheel size which is great for when she wants to garden. The walker is very, very sturdy so will never tip. The basket is very roomy will easily fit her purse and more. Well worth the investment and peace of mind for loved ones. 10/10 company and products.
I work for an allied health provider and engaged with Roland from Active Mobility Systems to complete an in-home hoist and sling trial for an NDIS Participant. Roland was punctual to the appointment, arriving with all items requested in emails leading up the visit. He also had additional sling options in his van which I did not originally request which were very helpful to trial at the time when considering different options. His product knowledge was excellent, explaining in simple terms to the Participant’s mother the benefits of the various options. He offered me advice and responded to my queries with clear and concise feedback which supports my clinical reasoning! Roland sent the quote of all items requested through the following morning without any prompting! I will certainly be reaching out to Roland and AMS in the future for trials!
Avoid using Active Mobility Systems. I have a companion bed and one side is not working. I keep calling to get a service person to look at the bed but I'm told the job is in the system and someone will come out when they are ready!! If it was my side of the bed I would be back in hospital with pressure injuries, they don't seem to care. Once they have the sale support stops. The bed is 3 months old.
We had a problem with the storage wheels on our scooter. Took it in to this place. Andrew helped us out. He found a couple of old wheels that they were not using and put them on our scooter for us - no charge. Great place, great service.
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