Brookvale, Australia
Condamine St
N/A
+61 299390033
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Really great service. Came in looking for a charger after buying a shaver elsewhere. The woman there today (9/4/21) went out of her way to look through their stock to find me one and was really lovely.
like
I bought a number of products from the Warringah mall branch. Just avoid that store. If not, don't trust their opinion, they are not totally honest. Second, don't trust if they told the product has guarantee. If anything goes wrong, they always find a way to avoid the guarantee. I tried a few times, first answer: you should clean it with our spray. Second: you didn't oiled it enough. Third: the guarantee doesn't include the blade. I also emailed the shaver shop support. After 2-3 weeks their answer was just copy of the term and conditions page of their website. And totally unrelated.
Buyer beware. I'm usually not one to leave reviews however I have just experienced the worst display of customer service in my life. Yesterday I spent 300 to replace and upgrade my much loved GHD after the previous model I'd had for 5 years broke. Unfortunately the new "top of the range" model does not deliver as was promised. I was far from happy with the results due to what I believe is a design flaw with the product and when I asked to return it today I was met with, Frances, the most condescending, argumentative and rude store assistant I have ever come across. I was a refused a refund nor offered any further return options. I understand stores have return policies, however it was the attitude and condescending tone I received that left me so disappointed along with 300 down the drain. My advice would be to avoid this store and purchase appliances directly from the brand. They'll likely have a much better returns policy and approach to customer service. I now know GHD themselves do! (one star, because 0 isn't an option)
Staff make this store, good products but staff are great
Richard was very friendly to our 4 y.o. son who is scared of getting haircuts... He showed our son the clippers and got him to hold it to try and put him at ease. Whilst we still haven't managed to cut his hair Richards professionalism and understanding was above and beyond with great pricing for entry level clippers.
The manager was so helpful, she sorted a problem i had in a very professional way
Purchases a Philips One blade. Excellent product and shaver shop was the best price (even better than eBay!) But the best thing is the superb customer service, I had a small issue and the manager went above and beyond to resolve..1st class customer service!!
I ordered a product from the Shaver Shop site, and Warring Mall store handled it. Unfortunately, they sent me the wrong one in the first try. Richard fixed that up though really quick. He called after I contacted Shaver Shop and organised a quick refund. No questions asked, and very friendly service the whole time. The mistake was fixed so quick, that I wouldn't even mind of they made the same mistake again, because I know it will be resolved with ease.
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