Wantirna South, Australia
425 Burwood Hwy
N/A
+61398005099
I purchased an electric toothbrush yesterday at a fantastic price from Shaver Shop Knox City. The staff member on duty was knowledgeable and guided me in choice. The whole transaction was quick and ended with a laugh over how the packaging was showing a pink brush and on another a white brush. Nice to meet real people with a smile and genuine desire to help.
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Informed friendly service. large range of shavers and trimmers.
Today I needed to purchase an electric razor and trimmer for a friend who is in hospital on blood thinning medication. Naomi who served me was amazing and knew the exact type of product required. She took the time to demonstrate how it worked and how to clean and oil it. She went above and beyond in her customer service.
Very good customer service when I went to buy the product. Went to buy an ipl for the first time. The lady said philips lumea would work on me. She said to try it and see. I never got information about how to return it. I assumed I can return it back which I did the very next day. Called philips and they said to return it to the Shaver shop. Wasted my time going there cos I had to come home with a printout. I assumed If the product I bought from a shop is defective I can return it to the same shop. Not happy how I was treated when I went back with the product. Writing to consumer affairs to know my rights.
Great products but not too great service. Blonde lady wasn't any helpful at all she hardly answered any of my questions and when I said Good bye have a nice day she didn't even lift her head up . And I just spent nearly 300 there. Will go to another store next time
I bought a professional trimmer for shaving and a few weeks ago it started to scratch my face every time I shaved. I thought the trimmer was a goner or something but I took it back to the shop to see if I could at least learn what went wrong. The guy at the shop saw it and quickly knew the blade was out of alignment. He gave me a replacement. It sounds silly but it made my week.
The staff are friendly and the shop is kept tidy and clean. They definately take pride in their appearance. Good range of products and laid out well. A
The most brilliant customer service I have ever received hands down! I'll always come back here! Especially over the one in fountain gate
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