Eagle Farm, Australia
107 Fison Ave W
N/A
+61 61134646
Wheelchair-accessible entrance
Shannon's have been fantastic to deal with throughout our not at fault claim. They have kept us up to date with details around repair costs and options and have been very accommodating with extending the hire car loan period. Will stay insured with Shannons and happily recommend to others.
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Recently lost a car in Queensland major hail storm. Shannons could not have acted faster or better. We picked up a new car 9 days later. Of course we continued our insurance with them.
Fantastic service from an Australian consultant answering the phone. Couldn't have asked for better. Understood my problem, and solved it straight away with insurance that fitted my need perfectly, at a price that was substantially less than my current unhelpful insurer with whom I've been a loyal customer for over 40 years. I'll be looking to get a quote for my house and contents when it's due after service like this.
Being an enthusiast I needed my long term project insured, three attempts at contact, 15 minutes on hold each time. This being the sales line for new customers I'd expect it to be the priority to answer and respond, I'd hate to be claiming, you could be waiting weeks. While on hold there is marketing being rammed down your ears, pointless really, if you can't purchase!
I have just recently finished restoring my 1970 Holden HT Kingswood. I took it to Shannons at West End today for a valuation update on my existing insurance policy. What a fantastic experience. I was blown away by how passionate the staff at this branch are about cars. All the staff came out for a look at my car, great conversation and lots of complements. The valuation they offered for my insurance was right on the mark too. Shannons personalised customer service is outstanding. Nice to know I have real car enthusiasts looking after me. Great job Shannons West End.
A decent insurer, but a seriously hopeless lot when it comes to trying to log in to one's account, they should hire people who know how to run their website instead of the 2 day computer course eggspurts run the show. I have to continuously ring them to update details etc intead of being able to do it online.
Beware when taking up the policy that they will do everything possible upon cancellation to continue direct debits. After multiple calls to there call centre and being told they had no record of cancellation only to find that they did because it was not logged in there system properly they still refused to backdate my refund until I jumped through multiple hoops to prove I had sold the car and upon being sent the sale documents from the dealer and confirmation of funds received from dealer this was not enough and I WAS NEVER REFUNDED FOR A POLICY I HAD CANCELLED AND WAS STILL PAYING FOR. Fortunately I did not have to put a claim in to find out what would happen. I can say I have 3 other vehicles insured with Allianz plus a camper and 2 home policies and even though slightly more expensive they offer genuine parts replacement and have never done the wrong thing by me when I have cancelled a policy ( I have owned 22 cars in the last 10 years personally) my advice to anybody that I am associated with will be to avoid Shannon’s and shop around.
These guys refuses me Insurence all cause I was not into cars I have a A1 driving record never had an accident in 26 years of driving I drive a near new car either way they didn’t even ask about what my history was as soon as they found out I don’t waste money on old bombs it was over I’d rather have a good reliable car and spend all my money on my business and investments and a car is not a investment
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