Penrith, Australia
6 Dean Pl
N/A
+61 247213332
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Absolutely the best customer service I have ever received!! I'm a small business owner doing embroidery, the unthinkable happened when I was doing a pop up shop my machine stopped working. I stumbled across these wonderful people who not only fixed my machine, but delivered to my home. Thank you so so much!!!!!
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My review is about purchasing a machine online. Within the last year I purchased a sewing machine from this retailer. I would not recommend it especially if you live away from the store. I purchased a machine what I had not tried before I bought, which was my first mistake, and the second was that when things go wrong, you can’t just go to the store, but need to ship the machine at your cost. Within the first month of buying the machine it needed major work, and I needed to go through several lengthy calls to convince the owner that it had major problems. It was fixed after iI sent it back. Now for several months the automatic threader hasn’t worked, and the walking foot makes the sewing worse. So, my advice is not to purchase as I did, but to go to a store that is close and test the machines out. I am now stuck with a dud machine, that I cannot afford to ship for repairs when things go wrong. Good luck
Friendly, helpful and my machines always purr after a service or repair. SMW is the only place I’d ever trust with my machines. The cost is always reasonable. Can’t recommend this family business highly enough.
Answered all my questions about my machine. It is rare these days to get such great helpful service. Very knowledgeable and friendly
Excellent and friendly service in replacing the bulb in our Stella Sewing Machine. Would recommend to anybody wanting their machine serviced.
Got my Juki from Sewing Machine Warehouse for my 60th birthday last year. Absolutely love my machine. Very pleased with the service as my husband bought my machine (following my instructions!!) and I visited the store after receiving my Juki for a quick run through as this was my first 'Industrial' machine. Would recommend SMW for anyone wanting a Juki, stafc are lovely and super helpful and welcoming.
Make sure you get everything in writing if you are going to risk dealing with this family. Take someone with you and don’t let them intimidate you when things go wrong. If you have had a bad experience follow it up with Fair Trading. Do not back down. They have been taking advantage of people who are too scared to stand up for themselves for too long. Screenshot any threats you receive and take them to the police. They can’t threaten you for defamation if it’s true. Edited to add that no I absolutely do not have you confused with another business, and I most certainly am not in Victoria. I left a review for a company I used in Victoria 2 years ago. That does not make me Victorian. A prime example of your dishonesty to weasel your way out of your messes. You can't take a single hint of criticism and always lay the blame on your customers.
Deli
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