Seven Hills, Australia
2/13 Tucks Rd
N/A
+61 1300883332
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Excellent service, tested for me to make sure all my bulbs were working before leaving. Good pricing and reliable products. Would shop again.
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I ordered a backdrop from them. The roll was supposed to be in aluminium but it arrived in cardboard. As a result, the roll bends and the backdrop has creases. I have to photoshop each shot from this backdrop. I called the shop to explain the situation and the person on the phone said "Oh yes actually you're right, we need to update the page, roll in aluminium with 2m width doesn't exist". Then he wasn't believing me and finally said: "ok I'll organise the pick of the object for a refund", and since then... no news. This is robbery to my eyes and it's misleading clients... This shop is a pure scam! 150 wasted! My advice is to go somewhere else, they are so many good shops out there... Don't bother this shop! Most of the time they don't answer the phone as well...
Vincent was extremely helpful and managed to get the courier to deliver earlier. recommend fully.
Good place shop photography gears and great prices too!! Really love the relocation to the seven hills
Very unimpressed with the service. My mum ordered a set of lights for pick up and received an email a few days later stating the order was ready to pick up. I called a week later to ask if could pick it up on her behalf as she doesn't have a car and only then was I told they didn't have stock. I couldn't understand how they didn't have it in stock if she received an email it was ready to pick up. The man I spoke to on the phone said "Lucky we checked before you drove all the way here" and didn't offer a solution other than a refund. There were multiple occasions I tried to call and no one attended the phone. It was very difficult to get through. I called the next day to process the refund, the representative said as it was Saturday he will process the refund on Monday and mum will receive the money back into her account within 2-3 business days. I followed up on Wednesday as she hadn't received the refund yet to find out that the refund STILL was not processed. Not one representative apologised at any point of this situation. Extremely poor customer service.
Customer service is poor. Also the Diva light was labelled on their website as Fotoprime brand but was actually a Chinese brand marked up in price. (Product is Nanguang, model CN R640 if you are interested, order it somewhere else and save yourself a few dollars). 2.5 weeks later and still waiting for refund on another item that was cancelled before it even shipped. Never received response despite my numerous calls and emails. Thankfully I ordered off their ebay page so Im confident ebay will resolve it - Id be cautious ordering direct from their website.
Guided well and answered all the questions about the product. My precious dealings have also been great. Highly recommended
Yes prices are cheaper than elsewhere but they seem to compensate with shipping cost. I paid AUD18 for a small item (shotgun microphone) that was delivered by Australia post, which normally costs about AUD8.65. The item was shipped from and to Sydney so again there's no excuses why it was that expensive.
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