Seven Hills, Australia
18 Prime Dr
N/A
+61 1800467999
Writing this as I’m hold to the Budget Direct (Auto General) in particular the Assessment Centre who have been utterly hopeless at dealing with my not at fault claim. I’ve been without a car and any real update on what’s happening for more than 2 weeks. I’ve spent countless hours waiting on hold without anyone even picking up. I’ve even made a complaint online, been assigned to a duty manager who also hasn’t bothered to return my call. Although their claims department (seperate to assessments) answers fairly quickly - they seem powerless to assist. I didn’t know service could be this dreadful. I appreciate they’re busy but al I want is a regular update from a human who can determine what’s going on. I’ll be seriously considering who I choose for insurance in the future... if claims handling is important to you - I wouldn’t recommend using this company whatsoever. Absolute shocking.
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If your after customer service go elsewhere, they don't even know what it is!!!!
Bad service to the point where it is borderline unethical. Would not recommend Auto and General or any of the companies under them e.g. Budget.
....BUYER BEWARE...my advise to you is steer clear of budget direct or any of there auto and general brands.insurer of the year not by far! All the negative reviews on here are true as the same thing is happening to me right now.i have a car that was repaired poorly and now still fighting with the insurance company for the remainder of the repairs due to the accident.They will atempt to say they were preexisting to get out of covering such damage.my accident happened in April and is still ongoing.i have been with them for a number of years but you never realise how good your insurance company is until you make a claim (none in 25 years of driving)the public should be aware of the disgraceful practices that are encouraged at budget direct.I have learnt a valuable lesson not just to get the cheapest insurance and also to review them before hand....which is my advise to you....
Buyer Beware - Budget will find any excuse to get out of paying a claim While they have cheap policy's when you have an event they don't pay out. We suffered storm damage in our house and they claimed faulty workmanship and poor maintenance as their way not to pay.We had 800mm of rain in Cyclone Debbie fall in 8 hrs. Seriously that was an extreme weather event, everyone had damage in Northern NSW. You pay for what you get. DO NOT BUY INSURANCE FROM THEM, THEY WILL NOT PAY OUT
Budget Direct car insurance is a "Rip-off". They are happy to take your money, but when it comes to a "writ-off" they will risk your life and the other motorists' life in attempting to repair non-reparable car with damaged chassis and leave you without car for an extended period of time of more than four (4) months. Our accident happened on the 7th September and as of right now we neither have a replacement car nor a solution to our "Comprehensive" insurance dispute. Budget Direct, which is part of Auto & General Insurance Company Limited, is involved in misleading and deceptive conduct contrary to S18 of the Competition and Consumer Act 2010. People should be aware that these companies are involved in a scam and should not use their insurance policies for any of their insurance need.
Thanks to Michael and team for providing the best service today, they chose the closest and the earliest schedule repairer to get my car fixed. Thumbs up for them , Thanks!
Slow service and rude staff I regret going with budget
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