South Melbourne, Australia
85 Market St
N/A
+61 1300599650
I had a wonderful stay. My room was very clean and the bed was super comfortable. The staff were welcoming and helpful with questions I had. Nice views too, 10/10 recommend!
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Exceptional staff and beautiful facilities
My stay here was really great, we got lucky with a beautiful view of the sunset from our room. The apartment was clean and well decorated and reasonably priced too!
Modern lovely apartments. Staff is very considerate when it comes to check-in.
DISAPPOINTED IS AN UNDERSTATMENT: I booked accommodation for the guest of my wedding that were traveling from overseas. I specifically booked this 3 months in advance to avoid any stress leading up to the wedding and also so my guest travelling from abroad would be comfortable. I received an email 3 days before my booking to inform me to call the apartments. I did so and was told they couldn't accommodate my booking after i received a confirmation upon booking 3 months prior. I also had money taken out from my account to lock apartment in. The excuse was pathetic.. something along the lines of staff forgot to manually put my booking into their system when i booked it. I informed them that i had booked that apartment 3 months prior and couldn't believe it was no longer available.. no real apology was given to me.. i had to scramble 3 days out from my wedding to then try and find accommodation for 8 guests.. nightmare.
Reserved a 5 night for Mar 21-26 via Booking.com for an university tour for my son ..free cancellation period end Mar 14, but Australia government annoucement 14-day isolation for international traveller on Mar 15. I immediately contacted the property asking for refund or reschedule... reply was sternly no citing the government did not restrict Singaporeans to fly in...and then refusal on my rescheduling request... Booking.com did nothing in this case... congrats to the apartment in successfully profiteering from a dire situation.
This is a really convenient location and the apartment was very spacious. Amenities in the room were nice. I loved being across the street from Aldi and it felt very safe. I wish there was an onsite gym or ability to use a local gym.
this place has no respect for guests' privacy whatsoever. my gf was sleeping in the morning, and a group of guys came in claiming they were there to fix the air con. we were never notified about this and nothing in the apartment works. TV can't connect to WIFI, shower has poor flow of water. AIR COB doesn't work during WINTER... the list goes on. Do not stay here, and they refuse to give refund whatsoever. what a disgrace!
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