Underwood, Australia
5/10 Compton Rd
N/A
+61732086345
My experience with them is not happy. They sent a technician to check the problem of the auto gate. Later they gave a quotation (approx. 400) of changing the control board. But after i asked how is your service warranty. They changed mind and give me a second quotation (approx. 2,500) of changing motors as well and pointed out that they would not do repair with first quotation. Replacing the control board and motors are almost the most important parts of a auto gate system. And the technician spent a hour to checking the problem, which i think it is long enough for a experienced technician. But the solutions they gave were so careless. It feel like it not aiming to solve the problem with a cost-effective way. So of course i didnt go ahead with their service.
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Very happy with the end result and impressed throughout the process with the professionalism, workmanship and attention to detail of both sales and installation staff. The guys from Automatic Solutions have done an excellent job for us. Charlie and the installation team all put in their best to make sure we were happy with our automatic swinging gates. The technology is amazing. They work well and they look great. Thanks to the team.
Many thanks and a special mention to the Service Team at Secure Entry, Underwood for a job well done with the repair of our automatic gates last week. We LOVE our gates which was installed by this company, the product is quality and works well. Our neighbours are envious. Thank you to Carney as well for helping us out. You are an awesome team! Regards Angela and Cuong
Patrick was awesome in helping us out. Thanks , he deserves a pay rise
Had a 20mm top entry conduit enter the board via plain scrwq adaptor. After a heavy storm our gate stopped working. I opened up the board and about 2-3 tea spoons of water was inside the board. One of my swing gates doesnt open and close level, it has loose mounting screws, so the bracket has twisted sidewise causing the swing gate to swing uneven to the point where it cant close properly. None of this was covered under warranty. The board, clearly damaged from water, was blammed on an incident months before the storm. I went into the office and showed them videos of the gate not sliding evening or closing flash, the loose wall brackets, the water inside the control board, the conduit which isnt sealed. But this was all blamed on an incident that happend months ago. Not owning up for poor installation. Through the pain of waiting extra months for QBCC to step in and support my video and pictures, i decided to just buy a card direct from them for 350 and get a different contractor to install and maintain it. If your wanting to see the videos that I showd automatic solutions I can send them to you via messenger. After being insulted on google reviews I have decided to "open up" and give this more detailed response.
Please note Secure Entry’s service, follow up and professionalism is outstanding. We recommend their services to all and rest assured you won’t be disappointed. Thank you Carney for looking after us in North Queensland !
Automatic Solutions were the most positive and active in their customer relationship development. Far better than the other suppliers I contacted. Pricing was competitive and the service was planned and detailed. Motor installer arrived on time, was neat, very capable and explained all that had to happen to achieve the best outcome. Office staff were courteous and helpful. Project completed in the indicated time and all documentation explained. Automatic Solutions have provided vey good service and would recommend them for your next project.
Confidence in Brisbane & Coast. Living in another state has it’s challenges, particularly when organizing a project such as gate and fence for my investment property on the Gold Coast. I wanted to use a company that could organize every aspect of my project. I have had shocking experiences using unqualified “Tradies” from the net in the past on other projects. This time I went direct and made a phone call. I gained significant confidence with their processes, from the quote being prompt and my questions being answered. There was a lot more involved then I initially understood. I loved the design drawings that were offered as a part of their standard process. Being a professional myself, I appreciated how efficient they were. I can genuinely recommend.
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