Rydalmere, Australia
8/287 Victoria Rd
N/A
+61 1300667288
I visited their shop in Rydalmere a number of times to seek advice on the the correct part for modifying a commercial lock. They have junior staff manning the counter who have to go out back to seek seek answers from someone more senior inside the office. Unfortunately the senior staff seem to think it below them to actually come out and speak directly to customers so you end up relaying messages back and forth with the junior staff member as a go between. This has now happened to me on 3 occasions so I think it is a cultural problem and would therefor not recommend this company if you are seeking advice or guidance before purchasing an item. In my case the item ended up being incorrect (perhaps due to the Chinese whispers) and on returning the item I was charged a 20% 'restocking fee' as they deemed I had changed my mind. Once again this was conducted with a junior staff member relaying messages from out back. Beware and be careful when purchasing items from this company.
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Very polite, punctual & gave great advice when replacing my entire house barrels. Good feedback over the phone to prepare the job. Thank you, Ben !!
Ben came to our apartments And I was very happy with His professional manner He was very helpful
Super friendly Spanish young dude came and rescue us from a rainy Sunday night locked out situation (I will forever resent myself for wanting ice cream and leaving my keys inside haha) in less than hour we were back dry inside. Great service.
After spending hundreds of dollars on poor advice and bad products with other locksmiths I discovered Integrity Security. In one phone call, Gordon had understood my application and provided two excellent solutions. Why bother with the rest when Integrity are the best!
Ben came straight away, great company. will definitely use them again.
No one responds to afterhr number.eventhough it is 24*7 service .have to be on hold for ages.yet no response.not efficient.star for bad service.
Bought a lockwood touch keyless door latch from them. Was a lot cheaper than anywhere else. Unfortunately it broke two years later and just on the off chance contacted them. To my total amazement they replaced it!!! It was out of warranty - just. Would highly recommend this company.
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