Kenneth Au
I went to the restaurant with 2 kids on Sunday at 11:40am, at that time the there is only 1 table taken. The waitress gave us a table with chairs (couch) that is lower than the other. Because my kids are still young, they will have a hard time eating with that height. I request the waitress to change another table (as there are many empty tables)
This is exactly what I said: "Can we please sit at another table, because the height of the chair is not suitable for kids, can we please sit over there, (pointing at another table)"
The waitress looks angry, turn her back and start throwing the cutlery on the other table (no kidding), I was shocked.
I then ask her, this is exactly what I said as well "Are you not happy with your job? Why are you so angry", as I do care about other feelings as well.
The reply was even more shocking
"I don't have to smile at you, I like to do what I want." (maybe she’s the ower?)
Sigh, I didn't expect you to smile at me but at least show some basic customer service skills, like not throwing stuff. I haven't even ordered yet. And I walked out.
I have been a regular customer in Ren since they open like 56 yrs ago, and I notice they have to change the owner a few months ago, we used to love going there, but after today’s incident, I don't think I will ever go back.
Advice to the waitress(owner?)
Life is too short to do something you hate, I don't owe you anything, and your customer don't owe you anything, maybe you will feel happier if you look for a career change? Also 5 mins of meditation a day will help with your anger management.
Advice to the owner
To be fair, the last time I went to your place, 34 weeks ago, the food was still good, service was so so, but not poor. You should provide proper training to your staff. Looking at the recent reviews of your restaurant, I think your staff x it up badly.
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