Rowville, Australia
21 Laser Dr
N/A
+61 131613
I had five blinds installed in Hawthorn, Melbourne and couldn't be happier. They were two weeks over the delivery date which is the only reason I didn't give them 5. The young guy installer was on time on the day, tidy and clean and a though gentleman. I couldn't recommend the quality of the blinds more highly.
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I booked an appointment with Rob for a measure and quote for the 25th of October at 9:30, I waited all morning for Rob to show but nothing so I gave him a call at around 11am, Rob answered and said he was running a bit late, I was fine with that so we made it for a bit later and I went off and did some shopping, etc. A few hours past and I got back to the house and waited some more for Rob to show up, he still hadn’t so I called again… Rob asked if we could make it next weekend, and that he would call me during the week to organize what time for the 1st of November. All week I waited for the call… nothing. Saturday came and he didn’t show up… Monday morning I called Vistas office and questioned them about the appointment and why nobody had showed up for the measure and quote… They told me to hang on a sec because Rob was standing right next to them and they would ask him… He said that one of the office girls was suppose to call. So the woman I was talking to apologized and rebooked my appointment, this time for the 8th of November with Rob and 4pm. Third time lucky? NO!! Rob… a no show, again. I received a text from Rob the night before (Friday) “Hi Renae, Just confirming your appointment for tomorrow at 4pm?” and my reply “Yep that’s fine, see you then”, I was home all day, and nobody showed up. Really pathetic and unprofessional. There was no need to waste my time, if Vista didn’t want the job all they had to do was say that. I would like to thank Vista for one thing though… Thank you for stuffing me around earlier rather than later.
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