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Dick Smith

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Rouse Hill, Australia

dicksmith.com.au
Computer store· Camera store· Cell phone store· Home theater store· Home audio store

Dick Smith Reviews | Rating 1,4 out of 5 stars (8 reviews)

Dick Smith is located in Rouse Hill, Australia on GR065 Quad B, Rouse Hill T/C Cnr Windsor Rd &, White Hart Dr. Dick Smith is rated 1.4 out of 5 in the category computer store in Australia.

Address

GR065 Quad B, Rouse Hill T/C Cnr Windsor Rd &, White Hart Dr

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Monique Chua

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The website is impossible to navigate. I'm always really good at working through websites, this is shocking. You can't contact them, there's no form to fill out to return it and all the links lead nowhere. It says to go contact us by going to your account, your order then click on the product but then that just leads to only a few hypothetical questions with answers. There is no way to return an item! They don't have a phone line and they don't have an option online. You just keep going in a round about way to return an item.

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knight night

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no customer service, any problem with your purchase, only can submit request only, then took weeks to just a email. my purchase broken down within a year, took 4 weeks to arrange a pick-up for fix(I paid extra to demount the item), another 4 weeks to be told it cannot be fixed. worst customer experience ever.

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Debora Severin

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Poor service, no customer support whatsover, ordered a home desk 3 weeks ago. Upon check out, they advised that the delivery will take 2 to 4 days. I am still to receive the item. Disgraceful. In addition they use TOLL as their shipping partner. No follow up, nothing. My delivery has disappeared. No one knows where it is. I lost 200 AUD on this purchase. Please do not buy from this supplier. So unreliable

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Brent Murray

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after the frustrating experience of dealing with their customer service after trying to fix a mistake I made, my order arrived with not only the wrong manual (Chinese) so is the charging output. Now I don't know if all the smart watches they have in their warehouse are not made to be sold in Australia or if this was just an accident but the box is clearly not in English so someone should have realised before sending and made sure to send a product designed to be sold in Australia. If it wasn't a mistake how and why are they selling products for Australians which are meant for other countries.

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Peter Skender

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This Company continues to mislead us all. They are selling "vapourware" Many of the products they cannot track from third party suppliers and they try to hide behind COVID-19 issues. I ordered a product and they cannot track it for me and will not provide a refund. The same product is still available for purchase on their website today. If I ran my business like this in Australia, I would be taken to the ACCC for fraudulent practices. Save yourself the stress and buy local. Part of the reason the world is in this current state is because of these practices. We need to support our local businesses.

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Jenny Shi

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If I can give zero star I would. Cannot be contacted at all. DO NOT BUY Anything from them.

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Gerald Bartlett

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Terrible and very frustrating. Long wait times on the phone, very unhelpful staff, especially when trying to speak to a human with a query on products before I even order. Buy at your own risk.

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Grace Boag

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I loved the service here and was amazed by the variety of product. 100% recommend!!

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