Garbutt, Australia
447-451 Bayswater Rd
N/A
+61747745511
To start with customer service was poor, (blonde middle aged lady!) got the feeling like she didn't want my business and that having to serve me was an inconvenience for her. Was told it would take 6 to 10 weeks just to be quoted. Typical how demand goes up and customer service drops. Typical business showing their true colours! Update: I was going to reconsider my review after I noticed you (Ross Joinery) took the time to reply and address my concern. Initially I was actually thankful and if you"d just left it at the customer service I would have. But I was never asking to jump the que and would never expect that. Don't put words in my mouth! and try and turn this around on me. My issue was the customer service I received from your sales staff member which was the main reason for writing my 1 star review and AGAIN your business displays poor customer service. My 1 star review stands and will now remain.
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John has done a fabulous job with our kitchen. Extremely neat and tidy, finished product looks and feels great. John was super easy to plan with and was very patient with us as we kept changing things. And best of all, he was very careful not to damage the new floors as he finished installing the kitchen. Highly recommend
Went with Ross Joinery as it was a one stop shop. Delays and lack of communication took away the excitement of our new kitchen. From being quoted 10 days to 4 weeks. Getting told 1 thing then the supplier not doing what was quoted/advised...I provided feedback however the estimator kept deflecting away from the fact errors were made on their behalf. Very disappointing experience is an understatement. Will not be referring Ross Joinery.
They make a great kitchen
Great customer service, good show room, immaculate end result & experienced staff.
Deli
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