Rockdale, Australia
425 Princes Hwy
N/A
+61 295672422
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Unable to comment on the quality of their product - having received frames which were insufficiently packaged and damaged in transit. OffTheWall were willing to provide replacement frames however insisted additional courier charges would be pushed back onto me. Note that it took 3.5 months to get to this stage... I refused to pay additional charges and my request for a refund was declined. OffTheWall referred to their T&C’s which I unable to locate online. Turns out that when Fair Trading NSW investigated - that they have two websites. One of which has no trace of T&C’s.. To conclude - I’m 175 out of pocket with only an email exchange featuring an antagonising parting shot from OffTheWall to show for my efforts. Beautiful.
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Had a custom print made at Off The Wall and was given competent advice from the team. The first print didn't turn out the way it was intended, but their graphic designer took the time to make all amends as required and even brightened and sharpened the image provided at no additional cost which made the print look perfect. Thanks for the great customer service and quality result!
Very pleased with the service and the framed pictures look great. I recommend you get the art glass, it costs a little more but really made our pictures shine.
Do NOT buy mirrors from this business! I have purchased 2 mirrors (total value of almost 1000). Once they were installed in my house I have noticed that they are both defective. Specifically, the reflection is distorted and when you look through the mirrors the walls look curvy. They are honestly suited more as circus mirrors rather than home mirrors. The owner deceitfully declared (before the purchase) that the mirrors were of Australian Standard but failed to provide proof when I contacted him. On their website it also says “all mirrors are of Australian Standard” but the mirrors came in a box labelled as “Made in China” and no Australian Standard label! Major red flag!! What kind of business are you running?? I contacted the owner in disgust of such horrifying poor quality and he REFUSED to refund. He was rude and unprofessional, said, “You’re too picky”. And this business claims they provide 10 years of warranty on their website! Moreover, they only issued one receipt (for one mirror) and withheld the other. At home we calculated that they overcharged us by 50 because Jo “couldn’t find the deposit receipt”. Reply: As I have mentioned on the phone, distorted mirrors were not obvious until placed in the house. Also, they were not “inspected” in stores for quality. As one would assume if they’re spending 1000, the mirrors should not look like they belong in a circus.
So helpful ! They are really understanding and do really quality work, already had 4 items framed there and will go back whenever I need and strongly recommend it
I have been using Off The Wall for over a decade. The service is excellent, process timely and the advice on the type of frame, backing, borders and glass has been brilliant. I have used them for a range of art from antiques to prints and the only issue I have ever had was immediately rectified. I can't recommend them highly enough - and I have recommended them a lot.
Best guility framing and good service best prices
Nice place for photo print and custom picture framing stylist mirror.
Deli
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