Canberra, Australia
Shop CG02, Bunda St
N/A
+61 262576668
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Adam was great! Very professional and welcoming, he got me fitted in some great boots. Great experience.
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Not sure about the staff in Canberra store but walked in to find out my size however ended up ordering online as they don't have my size in stock. However my experience in Canberra store was nice. Got my boots today and absolutely loving them. so good looking great build quality. never buying anything else. Fitted so well I just want to wear them all the time. Initially concerned about how to wear/remove as this is my first time with boots with those little tags but it was just a breeze. Thanks to the year's of innovation and the hand's that made them, you made my day. can not be happier. Initially felt they are bit over priced and over rated but when I wear them on my first day every has been justified.
Kate was amazing! Barely entered the shop before she's offering help. She found 3 pairs of shoes for me to try on. Then ordered the right pair for me. I did get to educate her about boat shoes. Where the original sole pattern comes from, and about socks.
Great if you like waiting an hour for nothing. Service team were busy so not really there fault, but not one bit of service from them. Not the slightest acknowledgement. Great also waiting at cashier with your purchase and still no service. Sundays are busy, have more staff on. Nothing premium about it and was a shame as was first RM Williams purchase.
Friendly, but the staff I dealt with had little idea about their own clothing cuts and sizing. Stock levels in the shop are poor and there are parts of the RM Williams range they don't hold in stock. When asking to order in they will only order one size and you have to pay up front. If the size isn't right you have to wait for the exchange. This is all a bit too much hassle for a pair of jeans and not the kind of service I expect for the price they are asking.
Very friendly and professional staff members. My beloved boots were damaged during a service so they replaced them with a new pair without asking a question.
Sadly only a single staff member to serve. Mind you that staff member was very professional. A relatively limited selection of the RM Williams range. Especially in the large sizes. Still the shop is perfectly fine for the "wannabe" Canberran Urban cowboy (in standard sizes)
Wow I was very impressed by the service here. The two men I spoke with were both very friendly, and I will definitely recommend this place.
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